SEPHORA
🛒 Retail & Products · Denver
total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect information regarding product availability.
Business reply on Google
Hi Lia, thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations. Your comments are important to us and will be shared with our team.
Staff member displayed rude and unprofessional behavior toward customers.
Business reply on Google
Hi Eveee, thank you for sharing your thoughts and feedback. We’re sorry to hear that your experience fell short of your expectations. We value this feedback and take it seriously, and we will be sure to share your concerns with the appropriate teams.
Customer experienced racial profiling and harassment by store staff
Business reply on Google
Hi Sharlisha, we appreciate you taking the time to reach out to us. We're sorry to hear this and harassment of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
Store cleanliness is poor and staff ignored customer requests for assistance.
Business reply on Google
Hi KIMBER, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were rude and management failed to follow up on complaints.
Business reply on Google
Hi cristina mota, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were inattentive, unhelpful, and rude during the checkout process.
Business reply on Google
Hi Sydney Hillis, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to learn about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were rude, dishonest, and refused to assist with product location.
Business reply on Google
Hi Isabella Hasan, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to learn about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Customer was refused service and treated with disrespect by staff.
Business reply on Google
Hi SCIFI ELI, we’re sorry to learn about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Employees were unhelpful and unavailable at the checkout counter.
Business reply on Google
Hi Toni Christman, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff failed to greet or offer assistance to the customer.
Business reply on Google
Hi Kristina Norman, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Appointment cancelled last minute with poor customer service response.
Business reply on Google
Hi Danielle Bissell-Partyka, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Customer received used and dirty beauty products via delivery service.
Business reply on Google
Hi Hakunnah Mu-tAH-TAH, we’re sorry to learn of your experienced and appreciate you bringing this to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
The store has inconvenient operating hours on weekends.
Staff were unhelpful and rude when asked for assistance.
Business reply on Google
Hi Ivona Birdsell, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Employee was dismissive and provided poor customer service.
Business reply on Google
Hi Ana, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Misleading promotion and poor store maintenance during opening weekend.
Business reply on Google
Hi Selah Dey, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.