SEPHORA
🛒 Retail & Products · Deptford
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to greet or interact with customers during the visit.
Business reply on Google
Hi K, we appreciate you taking the time to provide your feedback. It’s disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.
Staff member was rude and refused to assist at the register.
Business reply on Google
Hi Josh, we are sorry to hear about your experience while visiting our store. If you need additional help, please send an email to StoreReviewSupport@sephora.com with the details of your visit. Thank you.
Inconsistent customer service and unpleasant staff behavior at this location.
Business reply on Google
Hi Connie, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff provided incorrect information regarding product availability.
Business reply on Google
Hi Nicholas Smith, thank you for sharing your feedback with us. We apologize for the disappointment during your recent visit and appreciate you bringing it to our attention. We're committed to always providing exceptional service for our clients, and we will most certainly share your concerns with our team.
Employee was rude and complained when asked for assistance.
Business reply on Google
Hi Serenity Nunnenkamp, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Employees were rude and dismissive when asked questions.
Business reply on Google
Hi Hannah Kuleba, we are sorry for this experience and appreciate you reaching out to us. At Sephora it's our goal to create a welcoming and helpful space for all, and we value your feedback. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff lacked customer service skills and failed to label testers.
Customer experienced humiliation due to discrimination by store staff.
Staff members were unhelpful and rude to the customer.
Staff repeatedly harassed customer and treated them like a thief
staff displayed poor attitude and enforced strict sample limits
staff failed to provide assistance or product guidance to the customer
Staff member was rude and dismissive toward customer and child
Staff ignored customer and refused to provide makeup assistance
Staff members were rude and failed to provide customer assistance.
Staff were unhelpful and unprofessional toward the customer.