SEPHORA
🛒 Retail & Products · Fairfax
total experiences
replied on google
Most reported issues
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Experiences
staff failed to greet or assist the customer
Staff failed to sanitize makeup causing a skin reaction and infection.
Business reply on Google
Hi Ash, we’re very sorry to learn about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Store staff was rude and impatient regarding a receipt request.
Business reply on Google
Hi M Gm, thank you for sharing your feedback with us. We’re very disappointed to learn about your recent checkout experience, and we appreciate you bringing it to our attention. We take pride in our client service, and we will most certainly share your concerns with our team.
Customer experienced racial profiling and inappropriate comments from store staff.
Business reply on Google
Hi Tam Bee, we appreciate you taking the time to reach out to us. We're sorry to hear this and harassment of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
Insufficient staff and lack of inventory caused a parking fine.
Business reply on Google
Hi Yon Trimble, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Store has poor stock availability and unhelpful staff.
Business reply on Google
Hi Isabelle Strasser Scheil, we are sorry to learn of your recent experiences. We strive to maintain an exciting selection of products and to always provide attentive service for our clients. We appreciate your feedback, and we will be sure to share this with our team so that we can make improvements.
employee failed to provide adequate assistance in locating store items
Business reply on Google
Hi Kevin Keys, we are sorry that you did not have a positive experience when visiting our store. We strive to always provide helpful and attentive service, and to assist with finding the best products for your needs. Your feedback is important to us, and we will share this with our team so that we can make improvements.
Staff member displayed a dismissive and unprofessional attitude toward the customer.
Business reply on Google
Hi Wasim Abbasi, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff exhibited discriminatory behavior and profiling based on customer appearance.
Business reply on Google
Hi there, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
The makeup artist lacked the skills to provide a quality look.
Business reply on Google
Hi Faith, we’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
customer overcharged due to scanning errors and unaddressed refund issues
Business reply on Google
Hi Lilian Sasso, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Long wait for assistance and poor shade matching by staff.
Business reply on Google
Hi Victoria Todd, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Employee rudely interrupted customers regarding the proper use of testers.
Business reply on Google
Hi Eve Rueffert, we are sorry to hear about this experience and appreciate you reaching out to us. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Store refused to accept a return for a defective cosmetic product
Business reply on Google
Hi Melod, we're so sorry to hear the item you purchased isn't working out for you and that the store was unable to process a return or exchange for you. We take pride in our client service and we will most certainly share your concerns with our team. If you have additional questions or concerns, we recommend contacting the Sephora store directly.
Makeup artist failed to follow instructions and provided poor quality service.
Business reply on Google
Hi Lana, we’re sorry to hear about your experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff ignored customers and refused to provide assistance.
Staff member was overbearing and focused only on sales.
Staff were unhelpful and displayed a poor attitude toward the customer.