SEPHORA
🛒 Retail & Products · New York
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff were unwelcoming and the cashier was rude regarding points.
Business reply on Google
Hi sarah, we appreciate you taking the time to provide your feedback. It’s disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.
excessive wait times due to understaffed checkout counters
Business reply on Google
Hi Yechen, thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations. Your comments are important to us and will be shared with our team.
Staff member was dismissive and rude regarding the store line.
Business reply on Google
Hi Andre Benoit, thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations. Your comments are important to us and will be shared with our team.
Staff provided dismissive and unwelcoming customer service.
Business reply on Google
Hi Aneet Tah, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff at this location were rude and unhelpful to customers.
Business reply on Google
Hi Clara Van Meerbeck, thank you for sharing your feedback with us. We apologize for the disappointment during your recent visit and appreciate you bringing it to our attention. It's our goal to make sure everyone feels included at Sephora, and we're committed to taking action so that all of our community feels welcome. We will be sure to share your concerns with our team.
Store refused to honor advertised sale prices at checkout.
Business reply on Google
Hi gigi c, thank you for sharing your feedback with us. We apologize for any disappointment during your recent visit and appreciate you bringing this to our attention. We're committed to creating an exceptional experience for our clients, and we will most certainly share your concerns with our team.
Long checkout wait times due to insufficient staff at registers
Business reply on Google
Hi Vicki, thank you for sharing your feedback with us. We apologize for any disappointment during your recent visit and appreciate you bringing it to our attention. We're committed to creating an exceptional experience for our clients, and we will most certainly share your concerns with our team.
Customer sustained a skin injury during a waxing service.
Business reply on Google
Hi Michelle, we’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff provided poor customer service and ignored the customer's request.
Business reply on Google
Hi Emily Daugherty, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff members were dismissive and made the customer feel unwelcome.
Business reply on Google
Hi adama barry, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were dismissive and failed to assist with product location
Business reply on Google
Hi Elle L, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were rude and mocked the customer regarding store location differences.
Business reply on Google
Hi Crismar Gonzalez, we are so sorry to learn of your experience and we thank you for reaching out to us. It's our goal to always provide pleasant and welcoming service for our clients. Additionally, we strive to always assist with finding the product you're looking for. We value your feedback, and we will be sure to share this with our team so that we can make improvements.
Staff members displayed rude behavior and poor customer service.
Business reply on Google
Hi Jasmine Chandler, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
unhelpful staff and limited birthday gift selection
Business reply on Google
Hi Som, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Staff member was rude and unhelpful regarding a customer inquiry.
Business reply on Google
Hi Priscilla Chung, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Store fixture fell on child and manager blamed the customer
Business reply on Google
Hi Sherezada Acosta, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff provided poor service and failed to update order status
Business reply on Google
Hi Shabnam, we’re sorry to hear about your experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and store location so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
staff were unhelpful and refused assistance during store hours
Business reply on Google
Hi Maryam Yarahmadi, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were unhelpful, difficult to locate, and lacked professional customer service.
Business reply on Google
Hi Corrine, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.