SEPHORA
🛒 Retail & Products · Pittsburgh
total experiences
replied on google
Most reported issues
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Experiences
Staff member was unhelpful and refused to use proper application tools.
customer waited over an hour for staff assistance
Business reply on Google
Hi Diana, we appreciate you sharing your feedback with us. It’s disappointing to hear that your experience did not meet expectations. Client feedback is valued and will be shared internally as part of our ongoing efforts to deliver quality service.
The foundation product causes dry and cakey skin texture.
Business reply on Google
Hi Jessica Bochat, we're sorry to hear about your experience and we appreciate your feedback. It's our goal to always assist our clients with finding the best products for their needs. If you are not satisfied with your item, you are welcome to make a return or exchange with the receipt or your Beauty Insider account information. If you return within 30 days of purchase, you will receive a refund to your original form of payment. All of the details are outlined on Sephora.com if you'd like more information. We apologize for any disappointment, and we will be sure to share your concerns with our team.
staff members exhibit discriminatory behavior toward customers
Employee exhibits discriminatory behavior toward customers based on race.
Business reply on Google
Hi Jess Turner, we are sorry you didn’t have a great experience when visiting our store. If you would like to share feedback or need additional help, please send an email to StoreReviewSupport@sephora.com with the details of your visit. Thank you.
Staff were unhelpful and the checkout attendant was impatient.
Business reply on Google
Hi Alisha Garcia, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Service duration was significantly shorter than the advertised time.
Business reply on Google
Hi Lexi Bruno, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Store inventory was incorrect despite confirmation from staff.
Business reply on Google
Hi Amor, we’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Manager harassed customer and threatened them with security without cause
Business reply on Google
Hi thom p, we are so sorry for this experience and appreciate you bringing this to our attention. We strive to maintain a welcoming and helpful store environment for all of our clients, and your feedback important to us. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff failed to apply lashes and provided poor makeup application.
Business reply on Google
Hi Emily, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Appointment cancelled on short notice with poor customer service response.
The store prices are significantly higher than competitors.
Staff followed and harassed customers while they were shopping.
The store manager was rude to customers.
Staff member treated customer with suspicion and grabbed items from them.
The store does not provide product testers for customers.
Store refused to exchange a defective cologne bottle without a receipt.
Staff refused service and directed customer to a competitor