SEPHORA
🛒 Retail & Products · San Juan
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor store maintenance, lighting, and lack of product inventory.
Business reply on Google
Hello Gypsy, we appreciate you taking the time to provide your feedback. It’s disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.
staff failed to assist with product availability and stock checks
Business reply on Google
Hi Jetzalee, we appreciate you taking the time to provide your feedback. It’s disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.
Staff were unhelpful and dismissive regarding product location.
Business reply on Google
Hi Franshelly, we appreciate you taking the time to provide your feedback. It’s disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.
staff are unhelpful and appear to judge customers based on appearance
Business reply on Google
Hi Myrna, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Staff members were dismissive and made the customer feel uncomfortable.
The store is overcrowded and products are frequently out of stock.
Business reply on Google
Hi Ximena Dorett, thank you for sharing your feedback with us. We apologize for any disappointment with your recent store visits and appreciate you bringing this to our attention. We take pride in our client service, and we will most certainly share your concerns with our team.
Store employees were rude and unhelpful to the customer.
Business reply on Google
Hi Sharlene Alma, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Store refused to provide the promised birthday gift to the customer.
Business reply on Google
Hi Ana Gabriela Alvarez, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
The makeup artist failed to honor the scheduled appointment time.
Business reply on Google
Hi Rebecca Sierra, we are sorry for this experience, as we always want our clients to enjoy their beauty services. We value your feedback, and we will be sure to share this with our team so that we can make improvements.
online order fulfillment delay and poor communication
Business reply on Google
Hi Kenia, we're so sorry to hear about this! Please send us an email at StoreReviewSupport@sephora.com with the date and store location so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Order cancelled due to inventory error and poor customer service experience.
Product is out of stock and cannot be redeemed or refunded.
Business reply on Google
Hi Jomar, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Staff provided unhelpful and unprofessional service regarding product recommendations.
Business reply on Google
Hi Yanine, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were rude and hung up the phone during inquiries.