SEPHORA
🛒 Retail & Products · Seattle
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer experienced discriminatory treatment from a store employee
Business reply on Google
Hi Micaela Pavazza, we are sorry to learn about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff engaged in racial profiling and discriminatory treatment of customers.
Business reply on Google
Hi Luis, we are truly sorry to hear about your recent experience at our store. At Sephora, we strive to create an inclusive and welcoming environment for all our clients, and it is concerning to hear that we fell short of this standard during your visit. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff provided poor assistance and exhibited discriminatory behavior toward the customer.
Business reply on Google
Hi Riti Nahata, we appreciate you taking the time to reach out to us. We're sorry to hear this and discrimination of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
Security staff followed the customer while shopping.
Business reply on Google
Hi Mina yosufi, we are sorry that you did not have a positive experience when visiting our store. We always want our clients to enjoy their visits, and to feel comfortable when browsing for products. Your feedback is important to us as this will allow us to improve our service, and we will share this with our team.
Store associates are overly aggressive and interrupt customers while shopping.
Business reply on Google
Hi Sa, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff caused skin damage during a brow service.
Business reply on Google
Hi Farah, we’re sorry to hear about your experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff member provided rude service and handled items aggressively.
Business reply on Google
Hi Kenya Simpson, we are so sorry to hear of this experience and appreciate you sharing this with us. It's important to us to provide helpful and pleasant service for our clients when they visit our store. We value your feedback and we will share this with our team so that improvements can be made.
Staff and management could not explain store policy to the customer.
The customer experienced poor service at the store.
Business reply on Google
Hi Thais Morais, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
store failed to process refund and provide return shipping information
Staff members are overly aggressive and intrusive upon entry.
Business reply on Google
Hi Jane, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Inconvenient process for testing perfumes requiring staff assistance
Business reply on Google
Hi Panos Giannopoulos, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Staff frequently interrupt customers and fail to apply store discounts.
Business reply on Google
Hi Michelle, thank you for sharing your feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
Sephora's reserved parking spaces negatively impact public parking availability.
Business reply on Google
Hi there, thank you for sharing your feedback with us regarding the designated parking spaces for curbside pickup orders and we're sorry for your disappointment. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.