SEPHORA
🛒 Retail & Products · Tucson
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff are rude and the store has poor inventory levels.
customer experienced poor service and lack of staff attention
Staff member provided rude service and failed to label product samples.
Business reply on Google
Hi jessica, we appreciate you taking the time to provide your feedback. It’s disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.
Staff member ignored customer request to chat with a coworker.
Business reply on Google
Hi Miayea, thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations. Your comments are important to us and will be shared with our team.
Staff were rude and ignored customers to gossip with each other.
Business reply on Google
Hi SUPREME, we are sorry to hear about your experience while visiting our store. If you need additional help, please send an email to StoreReviewSupport@sephora.com with the details of your visit. Thank you.
The store offers fewer discounts and points than competitors.
Store managers provided rude and disrespectful customer service.
Business reply on Google
Hi Alfie Perez, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
The makeup application was blotchy and poorly executed.
Business reply on Google
Hi Tanya R, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.
staff provided fewer samples than promised and were rude
Business reply on Google
Hi Nari Mizuki, we are sorry that you did not have a positive experience and we appreciate you bringing this to our attention. We strive to always provide pleasant and helpful service for our clients. Your feedback is important to us and we will share this with our team so that we can make improvements.
Employees at this location are unhelpful.
Business reply on Google
Hi Victoria Baggs, we are sorry to hear about your experience during your recent visit. Your feedback is valued and helps us improve our client service. We are committed to creating a helpful environment for our clients, and we hope to provide you with a better experience on your next visit.
Staff publicly humiliated and falsely accused customer of theft
Business reply on Google
Hi Alyssa Brady, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
staff members are unhelpful and avoid assisting customers in the store
Business reply on Google
Hi Laura, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff exhibited discriminatory behavior and rude treatment toward customers.
Business reply on Google
Hi Jazmin Lupíta, we appreciate you taking the time to reach out to us. We're sorry to hear this and discrimination of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
lack of scent neutralizers for fragrance testing
Business reply on Google
Hi Bill Acosta, we appreciate you sharing this feedback with us, and we will share this with our team.
Staff behavior negatively impacted the shopping experience.
Business reply on Google
Hi Ethan Smith, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff and management at this location are consistently rude and unhelpful.
Business reply on Google
Hi Victoria Paredes, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Manager provided poor customer service and failed to resolve an issue.
Business reply on Google
Hi Maria, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
employees were unhelpful and distracted by their phones
Business reply on Google
Hi Veronica, we’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.