Service Department at Texan Dodge
🚗 Auto & Repair · Humble
total experiences
replied on google
Most reported issues
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Experiences
Poor communication and professionalism from service department staff
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager jpike@texandodge.com
Online appointment system failed to communicate service limitations
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Diana Miranda, Service Manager Dmiranda@texandodge.com
Car repair took too long and still had a fluid leak.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager jpike@texandodge.com
Business destroyed customer's truck and charged for it
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager jpike@texandodge.com
Vehicle not returned after payment; poor communication and delays
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager jpike@texandodge.com
Charged for services not rendered and for pre-existing work
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager jpike@texandodge.com
Truck scratched, tire caps missing after oil change
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager jpike@texandodge.com
Long wait to speak to advisor and long repair time
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Service writer lied about tire damage and manager ignored follow-up calls
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Dealership charged for repeat diagnostic after promising free fix for recurring issue.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Forgot to install oil cap, causing check engine light
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Dealer charged for uninstalled mandatory package and misled about costs
Business reply on Google
Hello Jorge, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Too much oil put in truck after oil change, causing white smoke
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Service department failed to communicate with customer and insurance, causing delays.
Business reply on Google
Hello Shawanda, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Poor communication about repair timeline
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Overpriced battery replacement and long wait time
Business reply on Google
Dennis, I understand your frustration regarding the pricing and the delay you experienced. We strive to provide quality service, but it’s clear we fell short in your case. Your feedback is invaluable, and I would encourage you to reach out to us so we can address your concerns further. Thank you for sharing your thoughts. Greg Wilhelm, General Manager gwilhelm@texangm.com
Service department locked truck bed cover and refused responsibility.
Business reply on Google
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager gwilhelm@texangm.com
Coil spring detached after recall service, nearly causing an accident
Oil change service issues, check engine light, and missing key fob