Sheetz
🛒 Retail & Products · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary food preparation practices and rude staff behavior.
Employees allowed smoking in the food court and participated themselves.
Employees allow smoking in the food court area
Security forced customers to leave the premises due to loitering policy.
Foreign object in food caused dental injury
Broken handicap stall and unsanitary restroom conditions.
The air pump hose was missing at the gas station.
The breakfast sandwich served was partially frozen.
The store counters and self-checkout kiosks were covered in sticky residue.
Customer experienced racial profiling and false accusations of theft by staff.
Long wait times and poor quality of milkshakes
Business reply on Google
We appreciate you taking the time to leave feedback.
The business consistently forgets dipping sauces and provides incorrect beverage orders.
Business reply on Google
If you haven't reached out already, please call us at 1-800-765-4686.
Excessive wait time for food preparation at the counter.
Business reply on Google
We sincerely appreciate the feedback, Andrew. Please give our team a call to make this up to you. 800-765-4686
Employee inconsistently applied ID requirements for tobacco purchases.
Business reply on Google
Please call us, Angie. Thank you! 1-800-765-4686
Long wait times and poor food quality upon receipt.
Business reply on Google
Thank you for sharing feedback, Joey. Please call us at 1-800-765-4686.
Excessive drive-thru wait time and poor staff responsiveness
Business reply on Google
We appreciate you taking the time to leave this feedback. We apologize and please contact us at 1-800-765-4686 or feedback@sheetz.com to speak further about this.
Restrooms are frequently closed and outdoor facilities are unsanitary.
Business reply on Google
Maintaining cleanliness in our restrooms is very important to us, but we do apologize for the inconvenience during these times. We will pass this along so it can be reviewed further.
Excessive wait time for food order due to staff inefficiency
Business reply on Google
We apologize for the poor experience on this visit Jacob. We will pass this along so it can be reviewed further.
Excessive wait time resulted in cold food being discarded.
Business reply on Google
We appreciate you taking the time to leave this feedback. We apologize and will pass this along for further review.
Long wait times and poor food quality for the price.