Sheetz
🛒 Retail & Products · Hagerstown
total experiences
replied on google
Most reported issues
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Experiences
Long wait time and unprofessional management behavior
The food orders are consistently prepared incorrectly.
The sandwich purchased was served cold.
Employee ignored customer while using phone at the counter
The air pump at this location is unavailable.
Business reply on Google
Thanks for the heads up here, Shane. We'll pass along the feedback.
Staff member consistently prepares food orders incorrectly.
Business reply on Google
We appreciate you taking the time to leave this feedback. We will pass this along for further review.
Staff member was rude and unprofessional regarding bathroom access policy.
Business reply on Google
We appreciate you taking the time to leave this feedback. We apologize and will pass this along for further review. - Sheetz Customer Care Team
The food order was prepared incorrectly by the night shift staff.
Business reply on Google
We appreciate you taking the time to leave this feedback Wyatt. We apologize and please contact us at 1-800-765-4686 or feedback@sheetz.com to speak further about this.
Staff failed to provide paid extra meat on multiple occasions.
Business reply on Google
We appreciate you taking the time to leave this feedback Kathryn. Please contact us at 1-800-765-4686 or feedback@sheetz.com so we can learn more.
food was cold, contained hair, and missing paid cheese sauce.
Rude staff, poor food quality, and unsanitary facility conditions.
Business reply on Google
We appreciate you taking the time to leave this feedback John. We apologize and will pass this along for further review.
Poor food quality and unprofessional staff behavior at the location.
Business reply on Google
We appreciate you leaving this feedback as well. We noticed the same message left on Yelp, but for a different location. Please call us at 1-800-765-4686 so we can learn what store this occurred at.
Poor food quality and improper assembly of meal items.
Business reply on Google
We apologize for this poor experience Andrea. Please call us at 1-800-765-4686 to speak further about this.
Food order was prepared incorrectly and not toasted as requested.
Business reply on Google
Thank you for taking the time to leave this feedback Kathy. We apologize and will pass this along for further review.
Foreign objects found inside turkey subs
Business reply on Google
Thank you for taking the time to leave this feedback. Please give us a call at 1-800-765-4686 so we can learn more.
Long wait times and incorrect food order received
Business reply on Google
We apologize for this poor experience Beth. We will be passing this along for further review.
Staff failed to enforce mandatory mask policy for customers.
Business reply on Google
Thanks for sharing with us. We appreciate the feedback.
Incomplete food order and long wait due to staff error.
Customer falsely accused of theft and harassed by store staff.
Long wait times and poor staff behavior regarding food preparation