Sheetz
🛒 Retail & Products · Martinsburg
total experiences
replied on google
Most reported issues
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Experiences
Pretzel was undercooked and staff provided inaccurate information about menu items.
Long drive-thru wait time and incorrect food order received.
Long wait times and unhelpful management during order fulfillment.
Staff member accused customer of lying regarding a missing food item.
Excessive wait times for food preparation
Long wait times, cold food, and poor store organization.
The salad was overpriced and missing advertised ingredients.
Slow drive-thru service, incorrect orders, and unsanitary product quality issues.
gas pumps frequently lack receipt paper requiring customers to go inside
Multiple food orders were prepared incorrectly and served cold.
Excessive wait time at drive-through and lack of staff assistance.
Excessive wait time in the drive thru line
Business reply on Google
We will pass this along, Grace.
Management mistreats an employee who provides excellent customer service.
Business reply on Google
Please call our team at 1-800-765-4686.
Staff member mocked customer regarding their physical disability and order accuracy.
Business reply on Google
If you haven't reached out already, please call our team at 1-800-765-4686.
Staff failed to answer calls and food order was prepared incorrectly.
Excessive drive-through wait times and unprofessional staff behavior.
Business reply on Google
Our team would like to learn more about your experience, please call us at 1-800-765-4686.
The store frequently provides incorrect items for pickup and delivery orders.
Business reply on Google
We appreciate you taking the time to share feedback, Adrienne. We will pass it along.
Staff gave order to wrong customers and provided poor service.
Business reply on Google
We would like to learn more about this, Bailey. Please call us at 1-800-765-4686.
Staff fail to assist customers at the drive-thru window.
Business reply on Google
We are sorry to see this feedback, and will pass it along to review how we can improve.
Long wait times and failure to process a paid food order
Business reply on Google
We apologize for this poor experience Nick. We will pass this along for further review.