ShopRite of Eddystone
🛒 Retail & Products · Eddystone
total experiences
replied on google
Most reported issues
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Experiences
Store refused to process a return from a different location.
Business reply on Google
Hi Michael! Thank you for reaching out to us. As you may know, all of our locations are independently owned and operated by dedicated families; this means policies may vary from one store to another. We recommend returning to your original store to successfully process your refund, or please feel free to send us an email by visiting our website and continuing to our "Contact Us" page, or call us at 1 (800) 746-7748, Monday-Friday 8 AM-6 PM, and Saturday-Sunday 9 AM-5 PM, and refer to case #1672988.
Staff hung up on customer due to lack of price knowledge
Store refused to honor advertised sale price on pork loin
Business reply on Google
Thank you for your feedback, Ajay. Please reach out to us with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1298859. We look forward to hearing from you.
Employee refused an exchange after initially agreeing to it.
Business reply on Google
Thank you for your feedback. We are sorry to hear about your recent experience! Please visit our website at https://bit.ly/3wpVwJC to send us a message with some additional details regarding your experience or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM, so we can assist you further. We look forward to hearing from you.
Employees smoking near the store entrance creates an unpleasant environment.
Business reply on Google
Thank you for your feedback, Berry. We're sorry this has been your experience while shopping in our store. We've shared your message with our upper management team for review. If there is any additional information you may be able to share with us regarding your experience, please visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. Please include ref#987164. We look forward to hearing from you!
The bakery failed to fulfill a confirmed cake order.
Business reply on Google
We are sorry to hear about your experience. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Checkout system failure prevents customer from sitting while waiting for assistance.
Business reply on Google
Thank you for sharing this feedback, John. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Produce section consistently sells overripe fruit.
Business reply on Google
Thank you for sharing this feedback, Berry. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you!
Cashier displayed rude behavior toward a customer unable to pay.
Business reply on Google
Thank you for sharing this feedback. We're sorry this has been your friend's experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at http://bit.ly/44kAlH7 or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you!
Customer alleges discriminatory treatment and harassment by store staff and management.
deli lacks hygiene protocols and has disorganized service wait times
Prices for meat and deli items have increased significantly.
Staff ignored customer and provided poor quality produce.
Staff ignored requests for assistance at the self-checkout station.
Pharmacy staff repeatedly fail to process prescription refills correctly.
Customer received a tampered product and experienced poor customer service.
Cashier refused to assist with bagging items while staff stood idle.
The store has a rodent infestation and poor management practices.
Cashier acted disrespectfully and management failed to address the complaint.
Staff refused to honor competitor coupons after providing incorrect information.