ShopRite of Commerce St.
🛒 Retail & Products · Stamford
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff failed to address verbal racial harassment of a customer.
Business reply on Google
Thank you for bringing this to our attention. Upon review, we confirmed the store team at Grade A Markets ShopRite made an effort to address and deescalate the situation at the time of the incident. We take concerns like this seriously and will be sharing your feedback with the appropriate teams for further review.
The store produce quality is marginal and potentially unsafe.
Business reply on Google
Thanks for sharing your feedback. We’re sorry your visit didn’t meet expectations. We work hard to keep the store safe, welcoming, and stocked with quality products, and we’ll share your comments with our management team. We appreciate you giving us a try and hope your next experience is much better.
Cashier failed to bag groceries and rushed the customer
Business reply on Google
Hi Marilin - We’re really sorry to hear about this experience. You shouldn’t feel rushed or left to bag your own groceries while juggling kids at the register — our cashiers are expected to help with bagging whenever possible. We appreciate you sharing this, and we’ll be addressing it with the team to ensure customers feel supported during checkout.
unclear signage and inconsistent application of digital coupon policies
Business reply on Google
Thank you for sharing your feedback, William. We understand how important clear signage and expectations are when it comes to digital coupons and sale pricing. We’ll make sure your concerns are shared with our Digital Team, so we can improve the shopping experience.
A hair was found in a prepared meal.
Business reply on Google
Thank you for reaching out, David. We’re concerned to hear about your experience. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1190691. We look forward to hearing from you.
Deli staff consistently provide poor sandwich portioning and rude service.
Business reply on Google
Thank you for sharing this feedback with us. We are sorry to hear about your experience when shopping with us. Please be assured that we have shared your comments with our team for review.
The store overcharges customers by using confusing receipt pricing.
Business reply on Google
Thank you for your feedback. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case # 1005506.
Customer vehicle damaged by shopping cart with poor management response
Business reply on Google
Thank you for sharing this feedback. We're sorry to hear about your recent experience during your visit to our store. We've shared your message with the appropriate teams for review.
Pre-ordered bouquet was not prepared and flowers were wilted.
Business reply on Google
Hello Nick. We are very concerned to hear about this. We've shared your message with our upper management team for review. If there is any additional information you may be able to share with us regarding your experience, please visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8 AM-6 PM, and Saturday-Sunday 9 AM-5 PM. We look forward to hearing from you!
Customer was falsely accused of shoplifting and banned from the store
Business reply on Google
We are very concerned to hear about your visit, Nicole. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Damaged bread delivered in a torn bag
The filet mignon steak contained excessive fat and gristle.
advertised prices do not match register prices due to coupon errors
Business reply on Google
Hello Adrian. Thank you for sharing this feedback. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
rodent infestation observed in the produce department
Business reply on Google
We are very concerned to hear about your visit, Linda. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Customer experienced racial profiling by staff at self checkout
Business reply on Google
Thank you for sharing this feedback, Melissa. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you!
Store refuses to refund deposits for returned water jugs.
Business reply on Google
Thank you for sharing this feedback. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you!
Deli employee handled food with contaminated gloves.
Business reply on Google
Hi Janine. We are very concerned to hear about your visit. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you!
App malfunction prevents coupon redemption and causes long wait times.
Store staff are rude and unprofessional toward customers.