ShopRite of Hylan Plaza
🛒 Retail & Products · Staten Island
total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and mistreated customers at the self checkout.
Excessive deli wait times and poor staff communication regarding service order
Cashier double charged items and exhibited rude behavior toward the customer.
Business reply on Google
Hi Queenie! Thank you so much for your positive feedback and five-star rating! We truly appreciate your support and are grateful to have you as a customer. We look forward to welcoming you back again soon!
Store employee was rude and unprofessional toward a customer.
Business reply on Google
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. Speaking respectfully to our customers is a core expectation, and we regret that your mother was treated in a way that felt inappropriate. Thank you as well for recognizing Jinsi—we’re glad to hear he provided a positive experience. Your detailed feedback, including the timing and location, is very helpful and will be shared with the store team so this can be addressed directly. We take concerns like this seriously and appreciate you taking the time to let us know.
Customer service staff was rude and unhelpful regarding a receipt inquiry.
Business reply on Google
Hi Hila - Thank you for bringing this to our attention. We’re very sorry to hear about your experience with one of our associates. We’ve shared your feedback with the store’s management team, so they can look into this further and review with their associates.
Poor parking, inefficient checkout, disorganized layout, and inattentive staff.
Business reply on Google
Thank you for taking the time to share this detailed feedback with us, L Vz. We’re very sorry to hear about your experience, and this is certainly not the impression we want any customer to have. We’re sharing this with the store’s management team, so they can review these issues further.
The price of bottled water is excessively high.
Business reply on Google
Hi Daniel -Thank you for bringing this to our attention—we’re sorry for the frustration here. Can you let us know which brand of water you purchased? Also, did the price you saw include the bottle deposit? We carry many brands that are typically priced under $8, so we’d love to look into this further and make sure everything was priced correctly.
improper bagging of meat caused contamination of other grocery items
Business reply on Google
We are very sorry to hear about this Ken. Would you please forward us the order number for your Mother's order. This will allow us to review this with the store's management team. Thank you.
Delivery drivers fail to bring groceries to the customer's door.
unpleasant odor of spoiled meat throughout the store
Business reply on Google
Thank you for sharing your feedback, Margaret. We’re sorry to hear about your experience, as maintaining a clean and comfortable store environment is very important to us. Concerns like this are taken seriously and shared with the appropriate teams for review. If there is any additional information you may be able to share with us regarding your experience, please visit our website or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1553204.
Store staff refused service and ejected customer from the premises.
Business reply on Google
Hello Алексей . We are very concerned to hear about this. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1499742. We look forward to hearing from you.
Security staff allegedly racially profiled and removed customers from the store.
Business reply on Google
Thank you for reaching out to us, Theo. We are so sorry to hear about your recent experience at one of our stores. Your safety and comfort are incredibly important to us, and it’s disappointing to learn that we fell short during your visit. At your earliest convenience, please visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1455073 with your best contact number, the date and time of your visit, and any additional details you can provide. This will help us share your feedback with the store’s management team for further review and follow-up. We look forward to hearing from you soon.
Customer banned by security for picking up coins from the floor.
Business reply on Google
Thank you for your feedback. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1449798.
Store fails to honor sale prices and charges for missing items.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and the interaction you described. This is not the level of service we strive to provide. Please visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1419439, so we can address this with the team. Your input is important and helps us improve.
Long wait time for deli service due to inefficient staff.
Business reply on Google
Thank you for sharing this feedback with us, Jackie. We are sorry to hear about your experience when shopping with us. Please be assured that we have shared your comments with the store’s management team for review.
The quality and variety of the sushi have declined.
Business reply on Google
Thank you for your feedback. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1385096. We look forward to hearing from you.
Loitering and theft by customers in the produce section.
Business reply on Google
Thank you for bringing this to our attention, Miste. What you experienced is not the shopping environment we want for our customers, and we sincerely apologize for the inconvenience this caused. We do not allow loitering or the consumption of unpaid merchandise in any department, including produce. We understand how frustrating it must have been to have the area blocked and to witness items being eaten without purchase. Furthermore, we are addressing this issue with both our management and security teams to ensure that all guests follow store policies and that situations like this are handled promptly and appropriately. Maintaining a safe, respectful, and accessible space for all customers is a top priority. Your feedback is truly appreciated and helps us improve. If you ever experience anything similar in the future, please don’t hesitate to let a manager on duty know, so we can address it right away. Thank you for taking the time to share your concerns with us.
Seafood department sold stale and potentially hazardous products.
Business reply on Google
Hello, Marina. We are very concerned to hear about this. We've shared your message with our upper management team for immediate review. If there is any additional information you may be able to share with us regarding your experience, please visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1133271.
The chicken sold was dry and of poor quality.
Business reply on Google
Hi John! We are very concerned to hear about your visit. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Store sells expired meat products and refuses to remove them.
Business reply on Google
Thank you for sharing this feedback, Neil. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.