ShopRite of 1st State Plaza
🛒 Retail & Products · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Store sells expired and moldy food products.
Business reply on Google
Thank you for bringing this to our attention, Darien. We’re very concerned to hear about your experience with the tofu and scrapple. We’ve shared your feedback with the store’s management team, so they can look into this further. If there is any additional information you may be able to share with us regarding your experience, please visit the contact form on our website to send us an email or call us at 1 (800) 746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1822621.
employees are rude and unhelpful to customers
Business reply on Google
Hi Lauren, we're sorry to hear that your experiences have left you feeling this way. Providing friendly, helpful service is important to us, and we regret that we haven't met your expectations. We appreciate you taking the time to share your feedback, and we'll be sure to pass your comments along to the appropriate team for review.
Customer dislikes the new deli service counter layout and process.
Business reply on Google
Hi Lane. Thank you for your feedback. Please send us a message with any additional information you may be able to share with us regarding your experience, please visit the contact form on our website to send us an email or call us at 1 (800) 746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1660943.
Employee used foul language in the deli department.
Business reply on Google
We appreciate your feedback and the deli interaction you described definitely is not what we want for anyone. We’re sharing this with the store’s management team right away so it can be addressed internally. Thank you for letting us know.
excessive wait times at checkout and the deli counter
Business reply on Google
Hi Asa - We’re sorry for the long wait times you experienced. We’ve shared your feedback with the team to improve checkout and deli service. Thanks for letting us know—your input helps us do better.
Customer discovered mold inside a purchased container of orange juice.
Staff exhibited rude, unprofessional, and discriminatory behavior toward a customer.
untrained staff causing long wait times and poor product quality
Excessive wait time for deli service
Staff are unwilling to work until the store closing time.
Long wait times for deli orders and lack of grocery bags.
Customer was overcharged for a single green pepper.
Inefficient checkout layout and limited self-checkout operating hours.
Customer service staff caused an unnecessary delay for a raincheck request.
Inconvenient self-checkout layout and limited cashier availability.
The store has an unbearable odor of garbage and old food.
Management practices regarding employee pay and suspension policies are criticized.
Excessive checkout delays and intrusive monitoring of customers at self-checkout.
Employee yelled at customer in a disrespectful manner
Excessive wait times due to insufficient open registers and understaffing.