SIXT
🚙 Rental Cars
total experiences
replied on google
Most reported issues
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Experiences
Staff tried to upsell and then downgrade car rental
Business reply on Google
Hello Damion, I’m sorry to hear about your experience with Ricardo F and the issues with the vehicle options. We strive to provide a seamless rental experience, and it seems we fell short this time. Your feedback is invaluable, and we’ll use it to improve our services. Thanks, The SIXT team - Theresa
Staff accused customer of stealing a car and ruined their trip
Business reply on Google
Hello Monika, I sincerely apologise for the distressing experience you had with us. It's concerning to hear about the misunderstanding and lack of follow-up regarding your situation. We strive for professionalism and are sorry to have fallen short in this instance. Please allow us the opportunity to address your concerns by having another team member assist you further. Thanks, The SIXT Rent a Car Miami InterContinental Hotel -Michelle
Company attempted to charge for pre-existing damages
Business reply on Google
Hello Brandon, I’m sorry to hear about your experience and the concerns you’ve raised regarding the damage claim process. We strive to ensure transparency and fairness in all our dealings, and it’s disappointing to learn that this was not your experience. Your feedback is invaluable, and we will review the situation to improve our services. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Miami InterContinental Hotel -Dave
Customer unhappy with company policies
Business reply on Google
Hello Larry, Thank you for your feedback. We're pleased to hear that you found our team at Miami InterContinental Hotel fantastic. However, we're sorry to learn that you're unhappy with our company policies. Your comments are important to us, and we'll take them into consideration for future improvements. Thanks, The SIXT team - Theresa
Unclear instructions led to car abandonment and poor customer service
Business reply on Google
Hello B, I’m sorry to hear about the confusion and inconvenience your mother experienced with the car return process and the difficulty you faced in reaching a representative. We strive to make our services as clear and accessible as possible, and it seems we fell short in this instance. Please know that your feedback is invaluable, and we will work to improve our communication and support systems. If there's anything further we can do to assist, please let us know. Thanks, The SIXT Rent a Car Miami InterContinental Hotel - Theresa
Car rental delayed and given to wrong person, no compensation for wait.
Business reply on Google
Hello Abigail, I’m truly sorry to hear about your experience at our Miami location and the delays you faced with your car rental. I apologise for the inconvenience caused by the mix-up and the wait time. We strive to provide a seamless experience for our customers, and it’s disappointing to hear we fell short. Your feedback is invaluable, and we will use it to improve our services. Thanks, The SIXT Rent a Car Miami InterContinental Hotel team - Jan
Rental car had non-functional cruise control, bad suspension and brakes
Business reply on Google
Hello Audrey, Thank you for your feedback and for highlighting Leo's excellent service at the front desk. We apologise for the issues you experienced with the vehicle's condition and the inconvenience it caused during your rental period. We understand your frustration and appreciate your patience in this matter. Your comments are valuable to us, and we will address these concerns to improve our services. -Jean
Unfair damage claim despite full insurance for pre-existing damage
Business reply on Google
Hello Volkan, Thank you for sharing your experience with us. I apologise for the inconvenience and frustration caused by the damage claim process. It's concerning to hear about the lack of proper review and accountability you encountered. We value your feedback and will ensure it is addressed with our team to improve our service. -Baberly
Accused of damage, charged $5000 for unreturned car, and extra $100
Business reply on Google
Hello Ivan, we're truly sorry to hear about your experience with us and the issues you faced, including the wait time, upselling attempts, and the car availability. We apologise for the inconvenience caused by the billing error and the lack of communication from our customer service team. Your feedback is invaluable, and we’re committed to improving our services to ensure a better experience for all our customers. -Jean
Struggling to get back deposit refund after not getting booked car
Business reply on Google
Hello Easy, I'm sorry to hear about your experience with us at SIXT Miami and the issues you've faced with your deposit refund. We understand how frustrating this must be and apologise for any inconvenience caused. Please reach out to our customer service team directly so we can assist you further with this matter. -Baberly
Received damaged and smoke-smelling rental cars; long waits and poor service.
Business reply on Google
Hello Mo, Thank you for sharing your feedback and for being such a loyal customer. I apologise for the repeated delays and the lack of recognition for your loyalty, as well as the issues with vehicle quality and rental preferences. It's concerning to hear about your experiences with vehicle conditions and the lack of upgrades compared to other locations. We truly value your business and are committed to improving your experience with us. -Baberly
Charged for pre-existing and fabricated car damages.
Business reply on Google
Hello Alicia, Thank you for sharing your experience with us. I apologise for the inconvenience and frustration you encountered during your rental return. We take all feedback seriously and are committed to addressing your concerns, including the handling of damage assessments and ensuring fair treatment for all customers. Please feel free to reach out directly if you would like to discuss this matter further. -Baberly
Customer was lied to and thrown out by staff.
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at service@sixt.com with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Car rental company falsely accused customer of damage and sent to collections
Business reply on Google
Hello Bikram, I’m truly sorry to hear about your experience with us at SIXT Rent a Car Miami InterContinental Hotel. It’s concerning to learn about the issues you faced regarding the charge for the alloy wheel scratch and the subsequent handling of your case. Our staff in the claims department will be pleased to help you with any questions concerning damages. The staff can be contacted at claimsmanagement-usa@sixt.com. We look forward to assisting you further. Thanks, Latasha The SIXT team
Rental car smelled of smoke and was dirty; inadequate resolution offered
Business reply on Google
Thank you for contacting SIXT. We value all input, and we're sorry to hear you had such a negative experience. Unfortunately, the option to choose the precise type and model of your automobile prior to pickup is dependent on vehicle availability. For more assistance, please contact our call center at 888-749-8227. Thank you for your understanding, and have a wonderful day.