SIXT Car Rental - Charlotte Douglas International Airport (CLT)
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Charged a month later without explanation; poor customer service.
Business reply on Google
Hello Alex, I’m sorry to hear about your experience with our customer service and the unexpected charge on your card. We strive to provide clear communication and high standards, and it seems we fell short in your case. Please reach out to our customer service team directly so we can address your concerns and resolve this matter. Thanks, The SIXT team - Jan
Car category unavailable, price doubled at pickup
Business reply on Google
Hello Peter, I’m sorry to hear about your experience with the car availability and pricing at our location. We strive to maintain transparency and professionalism, and it’s disappointing to learn that we fell short in this instance. Your feedback is important, and we will address this with our team to improve our service. Thanks, The SIXT team -Baberly
Refused refund for prepaid rental due to flight delay after hours
Business reply on Google
Hello Teisha, I’m sorry to hear about your experience and the inconvenience caused by your flight delay. We understand how frustrating it must have been to arrive after our location had closed and not receive the assistance you needed. We appreciate your efforts to communicate with us and will ensure your feedback is shared with the relevant team. Thank you for bringing this to our attention. Thanks, The SIXT team - Jemuelle B.
Sixt falsely accused us of damaging a car and harassed us for money.
Business reply on Google
Hello Tom, I’m sorry to hear about your experience and the issues you've faced regarding the insurance and damage claims. We understand how frustrating this must be, especially without receiving any proof of the alleged damage. Please reach out to our customer service team so we can look into this matter further and work towards a resolution. Thanks, The SIXT team - Theresa
Refused refund for rental due to license expiring
Business reply on Google
Hello William, Thank you for sharing your feedback with us. I apologise for the inconvenience you experienced regarding the rental policy and the lack of options provided. We strive to ensure a fair and transparent process for all our customers, and I regret that this was not your experience. Your comments are important to us, and we will use them to improve our services. Thanks, The SIXT team-Angelica
Refused service for pre-paid rental due to faulty system and staff error
Business reply on Google
Hello Destiny, I’m sorry to hear about your experience with us and the issues you faced with the QR code and payment process. It’s disappointing to know that our service did not meet your expectations, especially when you needed the rental for your daughter. We value your feedback and will work on improving our systems and customer service. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Reserved car was unavailable; no compensation offered
Business reply on Google
Hello Jack, we're sorry to hear about your experience with us at Charlotte Douglas International Airport. It’s disappointing to know that we were unable to provide a vehicle despite your reservation, and we apologise for any inconvenience this caused. We appreciate your feedback and will work to improve our service to prevent this from happening in the future. Thanks, The SIXT team -Jean
Rented a damaged car with mechanical issues and was charged full price.
Business reply on Google
Hello Jess, I’m truly sorry to hear about your disappointing experience at our Charlotte location. It’s concerning to learn about the condition of the vehicle and the issues with the exchange process. We strive to provide high-quality vehicles and service, and it’s clear we fell short in your case. Your feedback is invaluable, and we’ll address these concerns with our team to improve our service. Thanks, The SIXT team -Michelle
Charged for overdue return despite early drop-off
Business reply on Google
Hello Von Tailor, Thank you for sharing your experience with us. I apologise for any confusion regarding the upgrade and the inconvenience caused by the overdue return emails. We appreciate your patience and are looking into this matter to resolve it promptly. Please feel free to reach out if you have any further questions or concerns. Thanks, The SIXT Rent a Car Charlotte Douglas Int Airport team - Dave
Refused credit for early car return despite prior agreement.
Business reply on Google
Hello Keith, I’m sorry to hear about your experience and the frustration you faced with our service. It’s concerning to learn that there was a discrepancy in communication regarding your rental agreement and the credit for unused time. We value your feedback and will use it to improve our service and communication with customers. Please feel free to reach out if there’s anything further you’d like to discuss. Thanks, The SIXT Rent a Car Charlotte Douglas Int Airport team - Theresa
Charged for non-existent smoke odor and car wash after rental return
Business reply on Google
Hello Tammy, I’m sorry to hear about your recent experience with us and the charges you encountered. We understand your concerns regarding the smoke odour and cleaning fees, especially given your situation. Your feedback is important, and we will look into this matter further to ensure it is addressed appropriately. Thanks, The SIXT Rent a Car Charlotte Douglas Int Airport - Jan
Car rental company demanded upgrade fee to honor reservation
Business reply on Google
Hello oo ss, I’m sorry to hear about your experience at our location and the inconvenience you faced with your reservation. It’s concerning to learn about the situation with the car availability and the upgrade offer, and I apologise for any frustration this caused. We strive to provide a seamless experience for our customers, and your feedback is invaluable in helping us improve. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa
Car rental company overcharged for parking violations and was unresponsive.
Business reply on Google
Hello Neil, I’m truly sorry to hear about your frustrating experience with the unexpected charges and the challenges you faced with our customer service. It’s disappointing to learn that our handling of the situation was not up to the standard you deserve, and I apologise for the inconvenience and stress it caused. We appreciate your feedback as it helps us improve our processes and customer support. Thank you for bringing this to our attention. Thanks, The SIXT team -Dave
Car broke down; company refused roadside assistance for hours.
Business reply on Google
Hello Livingston, I’m truly sorry to hear about your experience and the distress it caused you and your family. We understand the seriousness of the situation and apologise for the lack of immediate assistance. Your feedback is invaluable, and we are committed to reviewing our procedures to ensure better support in the future. Thank you for bringing this to our attention. Thanks, The SIXT team - Michelle
Rental car had tire issues, causing significant delays and distress
Business reply on Google
Hello Mark, I’m truly sorry to hear about the issues you experienced with the tire pressure during your rental. I understand how frustrating and inconvenient this must have been, especially given the importance of your trip to see your mother. We appreciate your feedback and will ensure our team addresses these concerns to prevent future occurrences. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Charlotte Douglas Int Airport - Baberly
Misleading information led to double payment and no refund for car rental.
Business reply on Google
Hello Freddie, I’m truly sorry to hear about your recent experience and the confusion you faced with your reservation. It’s concerning to learn that the information on our app didn’t align with what you were told in person, and that this led to additional costs and stress during your trip. We understand how frustrating this must have been, and we apologise for any inconvenience caused. Your feedback is important to us, and we will use it to improve our processes and communication. Thanks, The SIXT team - Jan
Disabled customer received unsafe car and poor service.
Business reply on Google
Hello Arial, we are truly sorry to hear about your experience and apologise for the inconvenience and distress caused during your rental with us. It is concerning to learn about the issues with the vehicle and the service you received, especially given your specific needs. Your feedback is important, and we will address these matters with our team to ensure improvements are made. Please reach out to our customer service team directly at service@sixt.com so we can assist you further. -Jean
Company made false damage claims and charged fraudulent fees.
Business reply on Google
Hello Gabriel, thank you for sharing your experience with us. I sincerely apologise for the distress and inconvenience you faced regarding the damage claims. We take such matters seriously and will investigate the situation thoroughly to ensure fairness and transparency. Your feedback is invaluable, and we are committed to improving our processes. For further assistance or to have your case reviewed in detail, please contact our Claims Department at claimsmanagement-usa@sixt.com. -Jean
Refused refund for rental car canceled within an hour of booking
Business reply on Google
Hello Sarah, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with your booking and the challenges with the airline. We understand the frustration when unexpected changes occur, and we regret that our cancellation policy added to your difficulties. Your feedback is valuable, and we will use it to improve our service. Thanks, The SIXT team - Jan
Rental car had check engine light on and ran hot
Business reply on Google
Hello JA Gill, we're sorry to hear about your experience with us and the issues you faced with the car, including the check engine light and the need to purchase antifreeze and windshield washer fluid. I understand how frustrating it must have been to receive advice that was not feasible during your trip. We appreciate your feedback and will use it to improve our services. -Jean