SIXT Car Rental - Denver International Airport (DEN)
🚙 Rental Cars · Denver
total experiences
replied on google
Most reported issues
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Experiences
Lost and found department failed to return wallet left in rental car
Business reply on Google
Hello David, I sincerely apologise for the inconvenience and frustration you've experienced with retrieving your son's wallet. It's concerning to hear about the lack of communication from our Lost and Found department, and I understand how important this matter is to you. Please know that your feedback is invaluable, and we are committed to improving our customer service processes. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Charged for damages not incurred; company pictures dated after return.
Business reply on Google
Hello Dayna, I’m truly sorry to hear about your recent experience and the issues you faced with the vehicle and subsequent charges. It’s concerning to learn about the discrepancies in the inspection process and the charges for damages. We take such matters seriously and would like to investigate this further to address your concerns. Please reach out to our customer service team so we can assist you directly. Thanks, The SIXT team -Michelle
Received incorrect vehicle and an erroneous express lane charge
Business reply on Google
Hello Peter, I’m sorry to hear about your experience with the vehicle and the unexpected charge for the express lanes. We strive to provide quality service and vehicles, and it's disappointing to know we fell short in your case. Please know that your feedback is important to us, and we are looking into this matter to ensure it is resolved. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - Denver International Airport (DEN) - Jan
Customer billed for damages after being told invoice was closed.
Business reply on Google
Hello Kaia, I’m truly sorry to hear about your experience with us and the challenges you faced during your rental. It’s concerning to learn about the issues with the car upgrade, the delay, and the subsequent billing and communication problems. We appreciate your feedback as it helps us improve our services and ensure better experiences in the future. If there’s anything further you’d like to discuss, please feel free to reach out. Thanks, The SIXT team -Kervin A.
Company tried to charge for bird dropping 'damage' on rental car
Business reply on Google
Hello Sharon, I’m sorry to hear about your experience and the concerns you’ve raised regarding damage claims. We strive to maintain transparency and fairness in our processes, and I apologise if this was not reflected in your experience. Your feedback is important to us, and we will review this matter further. Thanks, - Jan The SIXT team
Received a smoke-filled car, denied exchange, lost jacket, and overcharged.
Business reply on Google
Hello Kelsey, I’m truly sorry to hear about your recent experience with us. It’s disappointing to learn about the issues with the car's condition and the challenges you faced with our lost property process. We strive to provide quality vehicles and customer service, and it’s clear we fell short in your case. Your feedback is invaluable, and we will address these concerns to improve our services. Thanks, The SIXT team - Theresa
Customer overcharged, rushed, and ignored after rental car issues.
Business reply on Google
Hello Ashley, I’m truly sorry to hear about your experience and the difficulties you faced in trying to reach us. It’s concerning to learn about the issues with the rental process, the condition of the car, and the service you received. We value your feedback and are committed to improving our services. Please know that your concerns are being taken seriously, and we will work to address these issues promptly. -Baberly
Customer charged for pre-existing damage to rental car
Business reply on Google
Hello Alex, Thank you for sharing your feedback with us. I sincerely apologise for the issues you experienced with the vehicle and the subsequent concerns regarding the damage claim. We strive to maintain high standards, and it's clear we fell short during your rental. Please know that your comments are taken seriously, and we are committed to addressing these concerns to improve our service. Thanks, The SIXT team - - Jan
Charged for unrequested upgrade despite confirming total price
Business reply on Google
Hello Monya, Thank you for sharing your feedback with us. I apologise for the confusion and lack of communication you experienced during your rental process, especially regarding the upgrade and pricing transparency. We appreciate you bringing this to our attention and will work on improving our communication to ensure a better experience for our customers. We hope to have the opportunity to see you again and provide a more seamless experience. Thanks, The SIXT team - Michelle
Long wait times due to understaffing and slow service.
Business reply on Google
Hello Xane, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with long lines and limited staff at Dollar, as well as the issues with their online system. We strive to provide a more efficient and seamless experience at SIXT Car Rental - Denver International Airport (DEN). We hope to have the opportunity to see you in the future and offer you a better experience. Thanks, The SIXT team -Dave
Sixt added predatory administrative fees for parking fines.
Business reply on Google
Hello Andrew, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the fees and the customer service issues. It's concerning to hear about the interaction you witnessed at our location, and I assure you that we strive to provide a respectful and helpful service. Your feedback is invaluable, and we will use it to improve our processes. Thanks, The SIXT team -Dave
Charged almost $600 more than initial reservation for a car upgrade
Business reply on Google
Hello Éric, I’m sorry to hear about your experience with the vehicle upgrade and the unexpected charges. We strive to ensure transparency and clarity in all our transactions, and it seems we fell short in this instance. Your feedback is invaluable, and we will look into this matter to prevent it from happening again. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - Denver International Airport (DEN) - Theresa
Charged for gas despite returning full; car had stains.
Business reply on Google
Hello Parker, Thank you for sharing your feedback with us. I apologise for the inconvenience you experienced with the vehicle condition, the unexpected upgrade, and the drop-off process. I'm also sorry to hear about the issue with the fuel charge and the difficulty you faced in reaching our call centre. We appreciate your patience and will work to improve our services for a better experience in the future. -Baberly
Final invoice was $300 higher than agreed upon
Business reply on Google
Hello Mike, Thank you for your feedback and for highlighting the friendliness of our staff. I apologise for the issues you faced with the final invoicing and the subsequent customer service experience. It's concerning to hear about the discrepancy in your rental agreement and the delay in resolving it. We are committed to addressing this matter and ensuring a satisfactory resolution for you. Thanks, The SIXT team - Theresa
Staff ignored vehicle request and forced unwanted upgrade.
Business reply on Google
Hello Ben, Thank you for sharing your feedback with us. I apologise for the inconvenience you experienced with the vehicle selection process and for not feeling heard during your visit. It's important to us that our customers' preferences are respected, and we'll address this with our team to ensure better communication in the future. We're glad to hear you found our office clean and our staff kind, and we hope to provide a more satisfactory experience next time. Thanks, The SIXT team - Jan
Rental car had bald tires and needed an oil change.
Business reply on Google
Hello Paige, Thank you for sharing your experience with us. I sincerely apologise for the issues you encountered with the vehicle's tyres and oil, and for any inconvenience this caused during your vacation. Your feedback is important, and I assure you that we are taking steps to address these concerns to ensure the safety and satisfaction of our customers. We appreciate your feedback and will use it to improve our services. Thanks, The SIXT team - Jan
Customer was charged for unwanted insurance coverage despite declining it.
Business reply on Google
Hello Carson, we're sorry to hear about your experience with the Loss Damage Waiver at our Denver International Airport location. We apologise for any confusion and inconvenience this has caused. Your feedback is important to us, and we will ensure that our team is reminded of the importance of clear communication at the counter. We hope to have the opportunity to restore your trust in the future. Thanks, The SIXT team -Jean
Unexpected charges for insurance and upgrade after declining them
Business reply on Google
Hello Hoa, Thank you for sharing your experience with us. I apologise for the poor communication during your pickup and the unexpected charges you encountered. We strive for transparency and clarity, and it's concerning to hear that this was not your experience. Your feedback is invaluable, and we will address these issues to improve our service. Thanks, The SIXT team -Michelle
Car rental company tried to charge for pre-existing damages
Business reply on Google
Hello somelike ithot, Thank you for your wonderful feedback and for choosing SIXT! We're thrilled to hear that you've consistently had a better experience with us and appreciate your kind words about our vehicles. It's always our aim to provide you with the best possible service. We look forward to seeing you again soon. Thanks, The SIXT team - Baberly
Charged undisclosed extra fees for car rental.