SIXT Car Rental - San Francisco International Airport (SFO)
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Accused of damage already present, charged $1300 after no response
Business reply on Google
Hello Richard, I’m sorry to hear about your recent experience with us at San Francisco International Airport. It’s concerning to learn about the issues with the damage claim process and the unexpected charge. We appreciate your feedback and are glad to hear that Jen is working to resolve this matter. Thank you for your loyalty to SIXT, and we hope to provide you with a better experience in the future. Thanks, The SIXT team - Marianne C.
Rental car upgrade had a defective removable top
Business reply on Google
Hello Luke, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the Bronco's removable top during your rental. I understand your frustration with the situation and the resolution offered. We truly value your feedback and will use it to improve our services. Thanks, The SIXT team - Jan
Charged for fuel despite tank being full due to faulty gauge
Business reply on Google
Hello Katherine, I’m sorry to hear about your experience with our team and the issue you faced with the fuel tank. We strive to provide helpful service, and it's disappointing to learn we fell short during your visit. Your feedback is important, and we will look into the matter to ensure it doesn’t happen again. Thank you for bringing this to our attention. Thanks, The SIXT team-Angelica
SIXT paid a disputed parking ticket and charged customer with extra fees
Business reply on Google
Hello Connor, I’m sorry to hear about the frustration you experienced with the parking ticket and the subsequent charges. It sounds like the situation was quite stressful, and I apologise for any inconvenience caused during the dispute process. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Car trouble and no discount for lost time
Business reply on Google
Hello Brooke, I’m sorry to hear about the inconvenience you experienced with the check engine light and the subsequent car exchange. I understand how frustrating it must have been to receive a less luxurious car and not have the situation resolved to your satisfaction. We strive to provide excellent customer service and regret that we fell short in your case. Thank you for your feedback, and we hope to have the opportunity to improve your experience in the future. - Jemuelle B.
Inflated pricing and forced upgrade at car rental location
Business reply on Google
Hello S Marisa, Thank you for sharing your feedback with us. I apologise for the disappointing experience you had at our San Francisco location, particularly regarding the customer service and pricing issues. It's concerning to hear about the discrepancies in rates and the challenges you faced with vehicle availability. We appreciate your insights and will address these concerns to improve our services. Thanks, The SIXT team - Kervin A.
Lost cameras not recovered due to mishandled inspection process.
Business reply on Google
Hello Vladislava, I sincerely apologise for the distressing experience you had with our lost property process at the San Francisco Airport location. It's concerning to hear about the inconsistent information you received and the delay in addressing your lost cameras. Your feedback is invaluable, and we are committed to reviewing our procedures to ensure better communication and transparency in the future. Thank you for bringing this to our attention. Thanks - Kervin A.
Sixt sent fraudulent damage claims for pre-existing issues.
Business reply on Google
Hello Manisha, I’m truly sorry to hear about your experience with the damage claims and the inconvenience it has caused. We take such matters seriously and are committed to addressing them thoroughly. Your feedback is invaluable, and we will investigate the situation to ensure it is resolved appropriately. Thank you for bringing this to our attention. -Baberly
Charged excessive fee for a single toll booth use
Business reply on Google
Hello Nancy Howell, We really appreciate you taking the time to leave such wonderful feedback ⭐ It's great to know you had a positive experience with us. Thank you for choosing SIXT and we hope to serve you again soon 🚗 Warm regards, SIXT Car Rental - San Francisco International Airport (SFO) - Theresa
Agent pushed extra charges, canceled reservation, and was rude.
Business reply on Google
Hello Eren, Thank you for your feedback. I'm sorry to hear about your experience with us and any inconvenience you faced. We strive to provide excellent service, and your comments are valuable in helping us improve. Please feel free to reach out if you have any further details you'd like to share. Thanks, The SIXT team - Jan
Customer charged for pre-existing damage to rental car rim.
Business reply on Google
Hi Kekoa B, Thanks for the fantastic rating! Your stars mean a great deal to us 🙂 We hope to see you again very soon at SIXT. Best wishes, SIXT Car Rental - San Francisco International Airport (SFO) -Michelle
Charged for declined insurance and late fee for early return; dirty car
Business reply on Google
Hello Jacob, I’m sorry to hear about the issues you experienced with your recent rental. It’s concerning to know about the unexpected charges and the condition of the BMW X5. We apologise for the inconvenience and the time you spent on hold. Your feedback is important to us, and we will look into these matters to improve our service. -Baberly
Bogus damage report for marker on bumper
Business reply on Google
Hello Peter, I’m sorry to hear about your experience and the concerns you've raised regarding the damage report. We take such matters seriously and would like to investigate this further. Please reach out to our customer service team so we can address your concerns directly. Thanks, The SIXT team - Jan
Charged for car, refused car, still chasing refund a month later
Business reply on Google
Hello TBZ, I sincerely apologise for the distressing experience you encountered with us at San Francisco International Airport. It's clear that there were significant missteps in handling your rental and subsequent refund, and I understand your frustration with the lack of communication and resolution. Your feedback is invaluable, and I assure you that it will be addressed with our team to prevent such situations in the future. Thank you for your past loyalty, and I'm truly sorry for the inconvenience caused. Thanks, The SIXT team - Theresa
Sixt charged $700 for pre-existing car damage, a known scam.
Business reply on Google
Hello Alison, we're sorry to hear about your recent experience with us and the concerns regarding the damage charge. We take such matters seriously and would like to investigate this further to ensure a fair resolution. Please reach out to our customer service team directly so we can address your concerns promptly. Thanks, The SIXT team -Jean
Rental car repeatedly failed to shift into drive, posing safety hazard.
Business reply on Google
Hello Kesha, Thank you for sharing your experience with us. I sincerely apologise for the safety and maintenance issues you encountered with the Mercedes-Benz GLS450, as well as the repeated concerns about vehicle damage accusations. Your feedback is invaluable, and we are committed to addressing these issues to ensure our vehicles meet the highest safety standards. I'm glad to hear that Kareem provided professional service, and we will strive to improve all aspects of our service to regain your trust. Thanks, The SIXT team - Theresa
Company tried to charge customer for pre-existing damage on rental cars
Business reply on Google
Hello The HAT Project, I’m sorry to hear about your experiences with the damage claims on your rentals. We take such matters seriously and apologise for any distress this has caused. Your feedback is invaluable and will be shared with our team to ensure improvements are made. Thank you for bringing this to our attention. Thanks, The SIXT team - Daven
Charged for pre-existing damage using AI video software.
Business reply on Google
Hello Cameron, I’m sorry to hear about your experience with the damage charge and the difficulty in reaching our claims department. We understand how frustrating this situation must be and we take such matters seriously. Please know that we are looking into this issue to ensure it is resolved appropriately. Thanks, The SIXT team - Theresa
Sixt made false damage claims and added unapproved charges.
Business reply on Google
Hello Denise, I’m truly sorry to hear about your experience with us at SIXT Rent a Car San Francisco Int Airport. It’s concerning to learn about the issues you faced, including the damage claims and the unexpected add-ons. We strive to ensure our vehicles are in top condition and apologise for any inconvenience caused by the low tire pressure and customer service interactions. Your feedback is invaluable, and we will address these concerns to improve our service. Thanks, The SIXT team -Michelle
Charged for pre-existing damage on rental car
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at service@sixt.com so that we may investigate this matter and determine the best course of action. We appreciate it very much. -Thanks, Theresa.