Sleep Number Mattress Store
🛒 Retail & Products · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
Incorrect bed removal, missing parts, and damage to other furniture.
Business reply on Google
Thank you for sharing your experience, JP. We’re truly sorry for the many challenges you’ve faced and can pnly imagine how frustrating this must be. When you have a moment, please give us a call at 1-800-472-7185 from 8AM-4:30PM CST M-F so we can look into ways to help resolve your concerns.
Mattress comfort issues and restrictive return policy
Business reply on Google
Hi Ann, we’re sorry to hear you didn’t enjoy your first night on your new bed. We’d like to learn more about your concerns so we can help. When you have a moment, please give us a call at 1‑800‑472‑7185. Our hours are 8 AM–4:30 PM CST, Monday–Friday, and 10 AM–2 PM CST on Saturday.
The mattress and pillows cause physical neck pain and discomfort.
Business reply on Google
We'd like to take a closer look into your bed concerns and see what we can do to help with your bed and bedding concerns. We hope you'll reach out to us with the link below when you have a chance. sleepnumber.com/contact-us
Company failed to deliver order and is withholding the refund.
Business reply on Google
For assistance, we hope you can give us a call at 1-800-472-7185 from 8 a.m. - 4:30 p.m. CST, Monday-Friday, 10 a.m. - 2 p.m. CST, Saturday.
The mattress loses air and lacks comfort despite the high price.
Business reply on Google
We'd like to look into your concern to see how we can help. When you have a moment, please give us a call at: 1-888-411-2270 8 AM- 4:30 PM Monday-Friday, 10 AM 2PM. CST Saturday.
Customer experienced discriminatory treatment by staff based on appearance and accent.
Business reply on Google
Thank you for bringing this to our attention. We appreciate you sharing your experience and will forward this along to the appropriate departments for further review. Thank you again.
Delivery team failed to install bed due to frame incompatibility issues
Staff member was unhelpful and unwilling to assist with a purchase.
Mattress delivery was rescheduled without customer knowledge or consent.
Business reply on Google
We sincerely apologize for the frustration & inconvenience this caused, Dylan, and we appreciate your feedback. We're sorry that you cancelled your order, and we wish you the best in your search for great sleep.
Incorrect mattress base delivered and excessive return shipping fees charged.
Business reply on Google
We're sorry you haven't been sleeping your best, Brad. We'd like to learn more about your concerns so we can look into ways to help. When you have the chance, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays.