Sleep Number Mattress Store
🛒 Retail & Products · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
mandatory data sharing required to operate the bed
Business reply on Google
At Sleep Number, your privacy is important to us. We use the sleep data we collect from you to provide you with, and enhance, SleepIQ services, such as your SleepIQ score. You can limit the data you share with us by turning on Privacy Mode in the app. To learn more about our privacy practices, see our privacy policy at www.sleepnumber.com/privacy.
The mattress is prone to breaking and requires difficult troubleshooting.
Business reply on Google
Hi, Mike. If you own one of our beds and are having any trouble, we’d love the chance to help. Please give us a call at 1-800-472-7185 from 8AM-4:30PM CST M-F.
Store was closed during posted business hours and staff did not answer.
Business reply on Google
Hi Nick, thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced at our Colorado Springs location. We value your feedback and would like to ensure this matter is addressed. Please feel free to reach out to us at 1-800-344-6561 8 AM- 4:30 PM Monday-Friday, 10 AM 2PM. CST Saturday. We hope to have the opportunity to serve you better in the future.
The bed chamber is deflating and warranty coverage is insufficient.
Business reply on Google
Sorry this didn’t meet your expectations. It appears your concerns are more related to the warranty policy and our Customer Service rather than the in-store experience at this location. For further support, please reach out to us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays or follow the link below. sleepnumber.com/pages/legal-warranty
Incompatible base and mattress causing persistent technical errors and poor support
Business reply on Google
We're sorry to hear this experience didn’t meet your expectations. It appears your concerns are more related to the product and Customer Service rather than the in-store visit at this location. For further support, please reach out to us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays.
The mattress deflates and warranty coverage is lower than expected.
Business reply on Google
Hi Amy, we're truly sorry to hear about your experience with your Sleep Number bed. We appreciate your positive remarks on the store and installation process, but it's concerning to learn about your after purchase experience. Please reach out to our customer service team directly so we can address your concerns Thank you for your feedback. 1-800-472-7185 8 AM- 4:30 PM Monday-Friday, 10 AM 2PM. CST Saturday.
Warranty coverage does not match the terms promised at point of sale.
Business reply on Google
Sorry for the frustration you're experiencing, Mark. For assistance with learning about your warranty, to see if a quote was done correctly, or help with troubleshooting, please give us a call at 1-800-472-7185 from 8AM-4:30PM CST M-F.
The requested pillows are out of stock and require delayed shipping.
Business reply on Google
Thank you for the feedback, Shari. It's been shared with the appropriate departments for visibility.
Staff member exhibited aggressive behavior and prevented customer from leaving store.
Business reply on Google
This has been forwarded along to the appropriate departments for further review and potential training purposes.
Company refused to honor warranty for a leaking mattress
Business reply on Google
Hi Matt, our warranty does cover manufactures defects during the beginning of ownership. After that it transitions to a prorated period. In this period, we’ll share in the cost with coverage and it prorates every year after. For more info, please click the link below or give us a call at 1-888-411-2270 from 8AM-4:30PM CST M-F and 10AM-2:00PM CST Saturdays or click https://www.sleepnumber.com/ for live chat. sleepnumber.com/pages/legal-warranty
mattress air ports disconnect and tear due to poor design
Business reply on Google
We'd like the chance to take a closer look with you to see how we can help. Please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday.
The mattress lacks sufficient support for individuals over 250 pounds.
Business reply on Google
Hi, Roy. If you'd like some help to rest better, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F and we'll look into solutions for you.
The store refuses to accept returns on the bed frame.
Business reply on Google
We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, rather than a risk free trial, as our owners are responsible for initial and return shipping fees should they decide their beds aren't a fit for them, and there are some items that are unable to be returned or exchanged. You can find the details of our 100 Night In Home Trial by clicking the link below: sleepnumber.com/legal-notices/terms-conditions If you have any questions we can help with at this time, please let us know. sleepnumber.com/contact-us
Delivery was canceled and rescheduled for six weeks later.
Business reply on Google
We're sorry you haven't had the experience you hoped for Scott, and we've made sure to pass your feedback on for further review. We wish you all the best moving forward in your pursuit of a good night's sleep.
Sales staff was unprofessional, distracted, and used high-pressure sales tactics.
Business reply on Google
We appreciate you taking the time to share your experience with us, Sara. We strive to provide all those who come into our stores with great service, and we apologize that we fell short of this goal for you during your recent visit. If you have any questions we can help with, please let us know. https://www.sleepnumber.com/contact-us
Delivery staff refused to assist elderly customer with moving a mattress.
Business reply on Google
We're sorry to hear about this experience, M F. Please call us at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can address your concerns.
The bed foot warmer is broken and repair appointment was unconfirmed.
Business reply on Google
We sincerely apologize for the experience you've had, Peter. Please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can assist you with your concerns right away.
Bed sagged after one month and delivery was slow.