Sleep Number Mattress Store
🛒 Retail & Products · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Incomplete mattress setup and additional costs for required remote control
Business reply on Google
Sorry this didn’t meet your expectations. It appears your concerns are more related to the product rather than the in-store experience at this location. For further support, please reach out to us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays or follow the link below.
The mattress developed an air leak within two years of purchase.
Business reply on Google
We'd like to look into this with you further, and see what we can do to help, Mike. When you have a moment, please reach out to us at the number below. 1-800-472-7185 (8 a.m. - 4:30 p.m. CST, Monday-Friday, 10 a.m. - 2 p.m. CST, Saturday, Closed on Sunday)
Mattress protector disintegrated and warranty claim was denied by the company.
Business reply on Google
We've made sure to forward your thoughts along for review, Bryan. While we apologize for the inconvenience, the link below has more information on what is and is not covered under the terms of the Stain Protection Limited Warranty. sleepnumber.com/pages/legal-warranty
Store staff failed to process an exchange or provide return confirmation
The mattress frame stopped working and customer support is unresponsive.
The customer has not received their bed after multiple delivery delays.
Business reply on Google
Sorry for the delay in receiving your new bed, Stefanie. For assistance with your order, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
The adjustable base is not eligible for a refund.
Business reply on Google
We think it's important for all of our owners to know that we offer a 100 Night In Home Trial, rather than a risk free trial, as our owners are responsible for initial and return shipping fees should they decide their beds aren't a fit for them, and there are some items that are unable to be returned or exchanged, such as the adjustable base. You can find the details of our 100 Night In Home Trial by clicking the link below: sleepnumber.com/legal-notices/terms-conditions If you have any questions, just let us know. sleepnumber.com/contact-us
Inconsistent pricing quotes provided by different sales staff members.
Business reply on Google
Our stores do not carry replacement mattress parts. Please give our Customer Service Center a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays, so we can provide you a more accurate price quote.
The bed frame is excluded from the trial period return policy.
Business reply on Google
It's important for all our customers to know that that we do carry several products, such as the adjustable bases, that are excluded from the 100 Night Trial as they are a final sale. Details of our return policy can be found in store, online, and with the receipt we ask you to review and sign off on at the time of purchase. If you don't recall receiving this information, Rhonda, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can look into your concerns further for you.
Customer misled regarding non-refundable status of expensive bed frame
Business reply on Google
To ensure all our customers are aware of the return policies for the products they are interested in purchasing, we make sure to have our policies available in store, online, and with the receipt we ask you to review and sign off on at the time of purchase. If you don't recall signing your receipt to confirm you understood the terms of sale, Jim, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays so we can look into your concerns further for you.
long wait times and poor customer service from sales staff
Business reply on Google
We apologize for your experience with us and have passed your comments along to leadership for review. If you need any further assistance, please give us a call at the number below. Phone: 1-800-344-6561 Mon-Fri 8AM-9PM Sat 9AM-7PM Sun 10AM-6:30PM CT