Sleep Number Mattress Store
🛒 Retail & Products · Knoxville
total experiences
replied on google
Most reported issues
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Experiences
The bed has a large, uncomfortable crack in the middle.
Business reply on Google
I am sorry to hear you are currently unhappy with your bed. I hope you can give our team a call at 1-800-472-7185 from 8 a.m. - 4:30 p.m. CST, Monday-Friday, 10 a.m. - 2 p.m. CST, Saturday, for assistance.
Company refuses to provide replacement foam parts for expensive beds.
Business reply on Google
While you're reviewing the store location, your concerns not regarding the experience here. For assistance, please reach out to us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday, or from 10AM-2PM CST, Saturdays.
The bed is noisy and squeaks despite the high price.
Business reply on Google
Thanks for the opinion on our pricing. You're going to have to give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5:00PM CST Saturdays, or from 10AM-4:30PM Sundays for help with the bed.
Delivered mattress does not match the quality of the store display.
Business reply on Google
Janelle, we'd like the chance to help you rest your best. We hope you can give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday, and we can get started.
The 100 day trial policy is misleading and restrictive.
Missing mattress components and high delivery fees for a delayed shipment.
The mattress price is considered too expensive by the customer.
Business reply on Google
Price is a key factor when purchasing a new mattress, Kaitlin. Just give us a call at 1-800-344-6561 8AM-9PM CST M-F, 9AM-7PM Saturdays or from 10AM-6:30PM Sunday for help to find a bed that fits your sleeping needs and your wallet.