Sleep Number Mattress Store
🛒 Retail & Products · Madison
total experiences
replied on google
Most reported issues
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Experiences
Customer received damaged bed and experiences poor support for replacement parts.
Business reply on Google
Francis, we'd like the chance to take a closer look with you to better see how we can help address your concerns. We hope you can give us a call at 1-800-472-7185 from 8 a.m. - 4:30 p.m. CST, Monday-Friday, 10 a.m. - 2 p.m. CST, Saturday, to get started.
The mattress air chamber failed within six weeks of purchase.
Business reply on Google
Joel, we're sorry to hear your bed wasn't a better fit for your sleep needs. We have shared your experience with our team and we wish you all the best on your sleep journey.
Sales representative made an insulting comment regarding the customer's financial status.
Business reply on Google
Thanks for bringing this to our attention and apologize for the experience you had. We've forwarded this review along to the appropriate departments for further visibility and training purposes. If you have anything further you'd like to pass along, just give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sundays.
New bed remote failed and staff is unresponsive to follow-up calls.
Business reply on Google
Beth, we'd be glad to see how we can help. We hope you can give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday, and we can get started. In the meantime we have passed along your experience to our leadership team.
bed sags and parts were missing upon delivery
Business reply on Google
Thanks for reaching out, Kimberly. For help to get more comfortable, and for help with troubleshooting, please click sleepnumber.com for live chat or give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
Technicians repeatedly failed to arrive for scheduled bed exchange appointments.
Business reply on Google
Sorry for the trouble you've had with the delivery of your bed. For assistance, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
shipping delays and poor customer service experience
Business reply on Google
Jenifer, we're confident our delivery team is working hard so your bed can be delivered as soon as possible as we've seen an accelerated demand for our 360 Smart Beds. Additionally, like other companies, are experiencing global supply chain constraints, which is leading to longer delivery timeframes. For more information please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
customer unable to reach company representative for bed exchange
Business reply on Google
We're sorry to hear you're not getting your best rest just yet, Mary Ellen. For help getting more comfortable please give us a call at 1-888-411-2270 (8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday.
Company refuses to honor return guarantee and continues charging for defective mattress.
Business reply on Google
Thanks for reaching out. For help to rest better, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
The mattress caused back pain and had a noisy air pump.
Business reply on Google
We're sorry to hear you weren't enjoying your bed while you had it, Karla, and we appreciate your feedback on your experience with our team & our return policies. We thank you for giving us a try, and we wish you all the best in your search for great sleep. sleepnumber.com/contact-us
Warranty does not cover labor costs for mattress repairs
Business reply on Google
We appreciate your feedback on our 25 Year Limited Warranty, Sarah. We'd like to review the concerns you have to see how we can help, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays.
Repeated delivery errors and failure to cancel order correctly