Sleep Number Mattress Store
🛒 Retail & Products · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and company policies were not clearly explained.
Business reply on Google
It appears your review is more related to Our Customer Service rather than the in-store experience at this location. For further support, please reach out to us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays.
Staff provided false information regarding discounts and failed to follow up.
Business reply on Google
I'm very sorry for the expereince you've had, Christopher and I've made sure to forward your feedback along to our leadership team for their review. If you have any questions about our products, please give us a call at 1-800-344-6561.
Unauthorized credit card opened and promised remote control not delivered.
Business reply on Google
In order to receive your remote Leila, you will need to contact us at 1-888-411-2270 from 8AM-4:30PM CST M-F, 8:30AM-5PM CST Saturdays or 10AM- 2:00PM on Sundays. We cannot process sending you one here on this platform. Your continued thoughts will be forwarded along for further review. Any concerns with financing or credit will need to be handled by our partners at 1-877-252-7813 from 8AM-4:30PM CST M-F, 8:30AM-5PM CST Saturdays or 10AM- 2:00PM on Sundays.
The mattress dimensions decrease when the sleep number setting is lowered.
Business reply on Google
Zachary, we'd like the chance to help you rest your best. We hope you can give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday, and we can get started.
Salesperson was unhelpful due to a pre-arranged purchase.
Business reply on Google
We apologize you didn't have the experience you hoped for and we've made sure to share this with our store leadership for training and review purposes.. For help with any questions you have, please give us a call at 1-800-344-6561 8AM-9PM CST M-F, 9AM-7PM Saturdays or from 10AM-6:30PM Sundays.
Salesperson and manager were rude to customers not purchasing a bed.
Business reply on Google
We appreciate you bringing this to our attention, Natalie! This definitely isn't the great service we strive to provide and we'll make sure this shared with our leadership teams for review and training purposes. If you find you have any additional questions or concerns for us, please don't hesitate to give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays.