Sleep Number Mattress Store
🛒 Retail & Products · Springfield
total experiences
replied on google
Most reported issues
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Experiences
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The mattress emits a strong chemical odor causing physical discomfort.
Business reply on Google
Tanner, it seems your review is not based on your experience at your store. for assistance with your bed, we hope you can give our team a call at 1-800-472-7185 from 8 a.m. - 4:30 p.m. CST, Monday-Friday, 10 a.m. - 2 p.m. CST, Saturday.
The delivery of the bed was delayed by one month.
Business reply on Google
We're so sorry this hasn't been the delivery experience you hoped for, and we'd like to see what we can do to help. When you have a moment can you please reach out to our support team with the link below? sleepnumber.com/contact-us
Expensive bed has mechanical failures and costly warranty repair fees.
Business reply on Google
While you've selected this store location to review, your statement reflects on the warranty policy. We do apologize that this hasn't translated to the experience you hoped for. To be transparent, our mattresses come with a limited warranty for manufacturer's defects. During the first period, warranty replacements are covered at 100% and after that it transitions to a prorated period. In this period, we’ll share in the cost with coverage. This is also disclosed in the terms of the sale which you can find on our website, on the register in our stores, and on the receipt you signed at the time of your purchase. For more info, just follow the link below. sleepnumber.com/pages/legal-warranty
The bed has multiple mechanical failures and poor customer service support.
Business reply on Google
Your thoughts will be forwarded along for further review. We apologize this wasn't the experience you hoped for.
The company failed to deliver the product on time.
Business reply on Google
We're sorry this hasn't been the experience you hoped for and we'd recommend reaching out to our phone support team with the link below for help looking into this below. sleepnumber.com/contact-us
Staff were unaware of the customer's previous review and complaint.
Business reply on Google
Your thoughts will be forwarded along for review, John. You'll need to reach out to us at 1-888-411-2270 from 8AM-4:30PM CST M-F and 10AM-2:00PM CST Saturdays if you want assistance.
The store manager provided dishonest information to the customer.
Business reply on Google
We'd like to learn more about your concerns. Please give us a call at: 1-888-411-2270 8 AM- 4:30 PM Monday-Friday, 10 AM 2PM. CST Saturday.
The mattress is uncomfortable and the adjustable frame is frequently malfunctioning.
Business reply on Google
Melissa, we'd like the chance to help you rest your best. We hope you can give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday, and we can get started.
Defective air chamber and frame with poor warranty and service delays
Business reply on Google
Thanks for reaching out, Adam. For assistance with your order, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
The bed air chamber is malfunctioning and requires paid repairs.
Business reply on Google
We're sorry to hear about the trouble with your bed, Bob. Please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays, so we can review this with you further.
The bed broke down early and requires payment for repairs.
Business reply on Google
Thanks for sharing your feedback. For assistance, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
The mattress delivery was delayed and customer service failed to communicate.
Business reply on Google
We're sorry to hear about the experience you've had, Michelle. We strive to provide great service every step of the way, and it's clear we fell short of that goal for you. If you need assistance at this time, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F or from 8:30AM-5PM on Saturdays, so we can look into this further with you right away.
The price of the beds is considered excessively high.
Business reply on Google
We appreciate you sharing your thoughts on our pricing, Aaron, and we wish you all the best in your search for great sleep . If you have any questions we can help with, please let us know. sleepnumber.com/contact-us
Delayed processing of credit card refund after order cancellation
Business reply on Google
We appreciate you taking the time to share your feedback with us, Bob. We'll be sure to share your comments with our leaders so that we can look into making positive changes to our processes in the future.