Sleep Number Mattress Store
🛒 Retail & Products · Tuscaloosa
total experiences
replied on google
Most reported issues
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Experiences
misleading refund policy and failure to provide promised repair services
Business reply on Google
Sorry this hasn't translated to the experience you hoped for. As we were not present at the time of sale, we’re unable to speak to what was said or not said. To be transparent, it is an industry standard practice that adjustable bases are non-returnable, but there are a wide variety of beds it will work with. We are unable to offer a trial period on it, which we disclose in the terms of the sale which you can find on our website, on the register in our stores, and on the receipt you signed at the time of your purchase. What we can do is share your experience with our store leadership for coaching and review purposes. To receive further assistance with your smart bed, please reach out to us at 1-888-411-2270 from 8AM-4:30PM CST M-F or 10AM- 2:00PM on Saturdays.
Multiple missed delivery appointments and lost inventory for expensive bed purchase.
Business reply on Google
Sorry for the experience you've had, Rick. For assistance with your order, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.
Sales associates lacked enthusiasm and professionalism during the purchase process.
Business reply on Google
We appreciate you letting us know about your recent visit. We strive to provide great service every step of the way, and it is clear we fell short of that goal for you. If you have any questions we can help with, please let us know. https://www.sleepnumber.com/contact-us