Smart Phone Repairz Austin
📡 Internet & Cable · Austin
total experiences
replied on google
Most reported issues
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Experiences
Replacement part failed after one week of use
Tablet became inaccessible after screen replacement service
Data was erased during screen repair and staff refused to assist.
Staff lost customer SIM card and provided unprofessional service
Business refused to honor warranty for a defective replacement screen.
Repair failed to fix the issue and customer was charged
Business reply on Google
We do apologize for the inconvenience. We do not have any records for a Barak Buzzetti. Please call us at 512-902-1763 if there’s anything we can do to make your experience better.
excessive repair delays and poor communication regarding phone status
Business reply on Google
We apologize for the recent experience you had with us sir. Nathan, looking back at our agreement, you initially came in with a device that had come into contact with liquid and had extensive damage throughout the motherboard and a damaged screen. We notified you and offered a solder repair for the cost of $150.00 plus tax and a new battery for $50.00 plus tax, which typically takes up to 3 weeks. We took into consideration your lost time and waived the solder fee.
Technicians damaged phone during battery replacement and failed to provide resolution.
poor quality screen repair and damaged phone functionality
Incompetent repairs and defective parts caused recurring phone malfunctions.
poor repair quality and unexpected price increases
Replacement screen cracked spontaneously and management failed to return calls.
Repair shop damaged charging port and refused to fix the issue.
Repair caused additional damage to speaker and text notifications
poor repair quality and unreliable scheduling by the repair shop
Repair shop caused LCD damage and refused to accept responsibility.
Staff was rude and failed to notify customer when repair finished.
Poor quality screen repair and failure to honor warranty
Technician caused physical damage to phone during screen replacement repair.
business refused to honor expired voucher value and changed repair prices