SmartFix (Polaris)
💻 Tech Services · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Replacement screen failed after six months with no warranty coverage.
Business reply on Google
We use the best quality parts in the city that’s why we’ve been in Buisness for 12+ years…sounds more like a mad competitor..good luck at battery plus
The staff member was rude and unhelpful to the customer.
Technician damaged iPad screen and home button during repair attempt
Business reply on Google
Hey sorry your having trouble please email me or call tomorrow for an appointment and I’ll fix it for you in no time.. ask for Biz manager thanks.
business failed to perform repair after taking a deposit
Business reply on Google
Hey we called you over 10 times and set up 4 different appointments to fix your phone and you never showed up...wasted my time and my employees time..thanks for the 1star my business don’t deserve.
Poor repair quality resulted in damaged internal components and frame.
business is closed during posted operating hours
Replacement screen stopped working after two weeks
Business reply on Google
That’s not true you came in February and it’s now November, good thing our Pos keeps records, we tried to help you but you where being unreasonable and disrespectful to my tech... sorry we don’t tolerate that at Smartfix.
Poor quality repair and refusal to fix damage caused by staff
Business reply on Google
We would never ever glue screens....we have 100’s of screens in stock...no need to do that....you did not call or reach out to us, and if you did it would have been resolved with no issues....you may just be a competitor.
The repair shop deliberately damaged the phone battery during service.
Business reply on Google
We are sorry to hear this but we would never do that!!!did you contact us with any issues, I don’t think so I would’ve known as the owner!!!sounds like a competitor.
The iPad screen repair failed to stay attached after multiple attempts.
Business reply on Google
Very sorry to here that please bring it back I will personally take care of it ask for Biz thank you
failed repairs and dishonest communication regarding device status
Replacement screen sensor is faulty and staff refused further repair.
Business failed to repair phone due to incorrect part availability