SMS Electronics
💻 Tech Services · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Business refused to repair speaker after promising service over the phone.
Store failed to hold reserved inventory and lacked keys for alternatives.
The electric car steering failed shortly after the warranty expired.
Business reply on Google
Hi, sorry to hear that. Yes we offer a 30 day warranty, but we do offer repair services as well. Did you bring by the car to the store for repair? Please give us a call on our store phone, and we’ll do our best to address your issue. Thank you!
The business refuses to provide refunds or exchanges for purchased items.
Staff refused product testing and displayed poor customer service.
Business reply on Google
I’m not sure if you went to the right location because we don’t recall helping you out at the store. Regardless, no worries please visit again to our store I would love to work out the deal for you. If you have any further questions please feel free to call at 972-925-0736 We hope to see you soon. Thanks
Staff provided false stock information and were rude to the customer.
Business reply on Google
Sorry that you were unhappy with your experience at our store. Yes the color that you wanted was not in stock, but we did have other colors in that model when your mother came. It’s a fast selling item and therefore it is difficult to ensure that the colors are in stock. In our defense, we did offer you a bigger motorcycle with a $15 difference but you began arguing and got very rude and refused to pay tax even though our conversation mentioned that you will be charged tax. We’re glad you were able to get what you wanted. Have a good day.