Sonic Drive-In
🍽️ Restaurants · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
fries had cross-contaminated flavor and service was slow
Business reply on Google
We strive to make every run a bright spot in your day, Dustin, and that means serving up great food and fast service every time. We’re delivering this feedback straight to franchise leadership to inspect our fryer protocols and improve our carhop attentiveness.
The business closes earlier than expected.
Business reply on Google
We’re sorry for the inconvenience, Kayla—we understand how frustrating it is to find us closed unexpectedly. We’ll be raising this to our team to make sure our hours are consistent and up-to-date for our guests. Thanks for bringing it to our attention.
The hot dog was improperly prepared and tasted poor.
Business reply on Google
Our SONIC classics are only as good as they are fresh, so we're sorry to hear we missed the mark here, Carol. We’re working with our team to make sure every order is prepared perfectly and delivered at its best. We look forward to serving you a much better meal next time.
The drink provided was incorrect in size and quality.
Business reply on Google
We’re sorry we didn't get your order exactly right, Steph. We aim for 100% accuracy every time. We’ll make sure your feedback is reviewed by the appropriate team.
Staff attitude and missing items from the order
Business reply on Google
Hi Cruzito, I’m sorry for the experience you encountered and that your order was missing items. We want our team to be helpful and our equipment to work perfectly for you. I’ve let the local management know about the intercom issues and the service experience so they can get things fixed. We hope you’ll give us another shot to get it right.
The business overcharged for items and refused to honor menu prices.
Business reply on Google
This isn't what we like to hear, Laura. We're sorry to hear you had a negative experience at one of our SONIC locations. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Customer waited fifteen minutes without receiving service from staff.
Business reply on Google
Sorry to hear we disappointed you! If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
staff handled food unsanitarily and attempted to re-serve contaminated items
Business reply on Google
Hi Lex, we are so sorry to hear this. Thanks for reaching out. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Customer received undercooked food resulting in food poisoning.
The location has difficult access and lacks online ordering capabilities.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The raspberry tea tasted old and was poorly prepared.
Business reply on Google
Sorry to hear we disappointed you, Amanda! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The order contained incorrect items and was missing specified ingredients.
Business reply on Google
Sorry to hear we disappointed you, Marcus! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Business accepts online orders while closed and fails to issue refunds
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
poorly prepared drinks with incorrect ingredients and excessive ice
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Long wait times and cold food served repeatedly
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Order was never delivered despite long wait time
Business reply on Google
Hi Cheadle, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Incomplete order provided with melted food and undercooked items.
Incorrect food items received and unresponsive customer service via phone
Business reply on Google
Hi Natasha, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Poor food quality, long wait times, and bad customer service.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
customer experienced long wait times at the drive-thru microphone
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.