Sonic Drive-In
🍽️ Restaurants · Baton Rouge
total experiences
replied on google
Most reported issues
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Experiences
The burger served was freezing cold instead of hot.
Business reply on Google
Ty, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The sundae portion size is small and the ice cream arrived melted.
Business reply on Google
We want every SONIC visit to leave you satisfied and every treat to be a win, Coco. We’re so sorry your sundae didn’t meet the expectation. We’re sharing your feedback with our team as we work to improve consistency and value in every order moving forward.
Long wait time for order and perceived theft of funds
Business reply on Google
That's a long time to wait and we apologize, Jason. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
The restaurant provides slow service and incorrect food orders.
Business reply on Google
Sorry to hear we disappointed you, Aaliyah! If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
customer waited thirty minutes for an order that never arrived
Business reply on Google
Sorry to hear we disappointed you, Farrah! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait times and inability to process mobile order refunds
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The burrito ingredients were not properly chopped or prepared.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff repeatedly closed order prematurely and shakes were poor quality.
Business reply on Google
Sorry to hear we disappointed you! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The food quality at this location is consistently average or poor.
Business reply on Google
Hi! If you have any issues getting in contact with the store directly or speaking with a manager on duty, please feel free to reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact. They're available to help 24/7. Thank you!
The burger and tots served were cold.
Business reply on Google
Hi Shirley, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Excessive wait time at the order board and for food delivery.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The chicken sandwich and tater tots were poor quality.
Business reply on Google
Hi, Cheryl. Customer experience is our top priority at SONIC and we are so sorry to disappoint you. Thank you for letting us know.
The water served was discolored and appeared contaminated.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The customer received an underfilled cup of ice.
Business reply on Google
Hi Nicole, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
The sweet tea served tasted old and had a bad aftertaste.
Business reply on Google
Hi Gary, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Long wait time and unsanitary food handling by staff
Business reply on Google
Hi Amy, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
The chicken and tots were poorly prepared and inedible.
Business reply on Google
Hi there, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Staff member was rude and interrupted the customer during a complaint.
Incorrect dessert items and poor food quality provided
Excessive wait times for order response and food preparation.