Sonic Drive-In
🍽️ Restaurants · Brooklyn
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff failed to provide service or communicate with customers.
Business reply on Google
At SONIC, we’re all about keeping your day moving with clear communication and excellent drive-in hospitality, Giselle! We're so sorry for the broken drive-thru. We're handing this directly to upper leadership to enforce strict service guidelines and ensure our operational hours are respected.
Rude staff and additional charges for condiments.
Business reply on Google
The SONIC experience should be fast, friendly, and reliable, so we're disappointed to hear about your visit. We aim to provide great value with our combos, and we’re working with our team to ensure our service and pricing policies are handled with the guest’s experience in mind.
Drive-thru equipment failure, frequent stock shortages, and insufficient staffing levels.
Business reply on Google
We’re sorry your recent visits haven't lived up to the high standards you expect from us, Antoine. We always want to provide a smooth, fully-stocked, and convenient drive-thru experience. Your patience means a lot as we work toward serving you better. We’ll make sure your feedback is reviewed by the appropriate team.
Staff ignored customers at the walk-up window and provided poor service.
Business reply on Google
Great service is at the heart of SONIC, and we’re disappointed to hear we didn’t uphold that during your visit, Shonique. Our team should reflect the best of our brand, and we’re committed to ensuring our service matches our high standards moving forward. Thanks for bringing this to our attention.
Incomplete order received with ignored allergen-related food modifications.
Business reply on Google
We’re sorry that your delivery order was incomplete and that our team missed those important modifications, Daniel. We take allergen requests very seriously and want every guest to feel safe and satisfied when dining with us. We appreciate you bringing this to our attention so we can focus on better accuracy for our delivery fans. We’ll make sure it’s reviewed by the appropriate team.
Rude night staff and long wait times at the window.
Business reply on Google
Thanks for letting us know, Moh Hann. We’re sorry to hear about your experience at one of our SONIC locations, and we’ll make sure your feedback is passed along internally.
Staff member was rude and refused to provide napkins and straws.
Business reply on Google
Thanks for letting us know, BENNY. We’re sorry to hear about your experience at one of our SONIC locations, and we’ll make sure your feedback is passed along internally.
Incorrect order quantity and poor food quality
Business reply on Google
Thanks for letting us know, Jonquella Wheeler-Collington. We're sorry to hear you had a negative experience at one of our SONIC locations. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to contact us at https://support.sonicdrivein.com/ContactUs/EmailUs whenever you have time.
Employee displayed unprofessional behavior and poor customer service.
Staff forced customer to wait outside in cold weather.
Business reply on Google
That's a long time to wait and we apologize. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
The food quality is poor and the staff are unfriendly.
Business reply on Google
Sorry to hear we disappointed you, Jesus! If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff refused drink substitution and exhibited discriminatory behavior.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff refused service and caused significant delays at the drive-thru.
Business reply on Google
Sorry to hear we disappointed you, Alain! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
metal cleaning material found inside breakfast sandwich
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The business consistently fails to open at the advertised time.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The customer received an undercooked hot dog posing a health risk.
Business reply on Google
Thank you for messaging us. We agree, that is unacceptable and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
Understaffed restaurant causes long wait times for delivery and dine-in orders.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Contaminated food packaging and foreign objects found in the order.
Business reply on Google
Thank you for messaging us, Angelica. We agree, that is unacceptable and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
Excessive wait time and poor staff management during order pickup.
Business reply on Google
Sorry to hear we disappointed you! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Long delivery time and incorrect, burnt food items received.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.