Sonic Drive-In
🍽️ Restaurants · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time in drive-thru resulted in no service.
Business reply on Google
Every guest deserves to be served promptly, and waiting without assistance should never happen regardless of how busy we are, Claudia. We appreciate you letting us know. We'll make sure your feedback is reviewed by the appropriate team.
Foreign object found inside a mozzarella stick
Business reply on Google
Grayson, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
Slush machine was unavailable at the time of visit
Business reply on Google
We’re sorry you and your boys missed out on those late-night slushes you were craving, Adilene. We always want to wrap up your day with our signature sweet treats, and it's a letdown when those favorite flavors have to wait. We're focused on keeping everything running smoothly for your next family visit. We’ll make sure your feedback is reviewed by the appropriate team.
Long wait times, incorrect orders, and early kitchen closures.
Manager used abusive language and overcharged for items
Business reply on Google
This behavior is completely unacceptable and does not reflect SONIC'S values. We are deeply concerned by your report, and will take investigate immediately.
The drink lacked requested fruit and tasted excessively sugary.
Business reply on Google
As the Ultimate Drink Stop, we want every sip to be on point. We’re disappointed to hear your Cherry Limeade didn’t deliver, Michael. Your feedback is valuable to us, and we’re passing this along to our team to help make sure every drink hits the mark. Hope you give us another shot to make it right!
The sandwich contained undercooked bacon and the fries were underfilled.
Business reply on Google
We’re so sorry for your recent experience, NAME. This isn’t what we want for our guests. We take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
food was served cold and with significant delays
Long wait time resulted in poor food presentation and melted drinks.
Business reply on Google
We’re sorry for the significant delay and for the disappointment with how your order was presented, Sarah. We aim for every meal to be carefully prepared and for our frozen treats to arrive perfectly chilled. The appropriate team will review your feedback to focus on improving our speed and our packing standards for our guests.
Long wait times and cold food despite ordering through the app.
Business reply on Google
Hi Kaye, we’re truly sorry for the wait and that your food arrived cold. We want every guest to have a seamless experience when using our app, and it’s clear we missed the mark on both speed and quality at this Drive-in. We'll address this with our team.
Menu items are frequently unavailable due to alleged equipment issues.
Business reply on Google
Hi Gavin Kane, we are so sorry to hear this. Thanks for reaching out. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to contact us at https://support.sonicdrivein.com/ContactUs/EmailUs whenever you have time.
Cold food, missing items, and poor customer service experience.
Business reply on Google
We appreciate you letting us know, Christina. We're sorry to hear you had a negative experience at one of our SONIC locations. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Long wait time for food and poor service for parked cars.
Business reply on Google
Sorry to hear we disappointed you, Hayley! If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff used derogatory language and provided poor service for mobile orders.
Business reply on Google
Thank you for messaging us. We agree, that is unacceptable and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
The Oreo blast contained insufficient Oreo cookie pieces.
Business reply on Google
Sorry to hear we disappointed you, Alexxes! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
customer became ill after eating a hotdog
Business reply on Google
Thank you for messaging us, Christine. We agree, that is unacceptable and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
The customer received raw meat and was denied a refund.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait time for food order
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The food orders were missing the requested chili topping.
Business reply on Google
We’re very sorry for your experience. Please send us the details on what happened here if you would like to be contacted further about your experience: http://bit.ly/1EOeLMc