Sonic Drive-In
🍽️ Restaurants · Gulfport
total experiences
replied on google
Most reported issues
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Experiences
Unprofessional management and poorly trained staff failed to prepare order correctly.
Business reply on Google
Professional and respectful service from our team is essential, so we're so sorry to hear about your experience, Larry. We expect our leadership to represent the best of SONIC, and we're raising this to our team for review. Thanks for bringing it to our attention.
Broken kiosks and unresponsive staff caused long wait and no order.
Business reply on Google
We’re sorry your visit was impacted by wait times and equipment issues at the stalls, CJ—that’s not the experience we aim to provide at SONIC. We’re working with our team to improve facility performance and overall efficiency so guests can be served more consistently. Thanks for bringing this to our attention, and we hope to serve you better next time.
The food quality is poor and not cooked to order.
Business reply on Google
Our goal is to serve fresh, delicious food, and we're truly sorry to hear we're falling short here, Liu We hold ourselves to high quality and safety standards, and we'll raise this with our team to ensure our food quality is thoroughly reviewed and corrected. We hope to serve you better next time.
Employee intentionally delays food delivery to specific customer
Business reply on Google
Thank you so much for sharing!
Long wait time and poor quality food and drink orders.
Business reply on Google
Your digital order should be completely seamless and every drink perfectly crafted, Cliff. We sincerely apologize that your visit did not meet these expectations. We are sending your detailed notes straight to the team so that we can evaluate our digital fulfillment timing and keep our beverage stations dialed in on precise recipes. We hope you'll give us another chance to provide a much better experience.
The mobile application is malfunctioning and promotions are insufficient.
Business reply on Google
We appreciate your feedback. If you have any concerns, please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc
The onion rings were undercooked and lacked proper texture.
Business reply on Google
We're sorry to hear you had a negative experience at one of our SONIC locations. We really encourage you to speak with the manager on duty so that they’re aware and able to offer immediate resolution. Thank you.
Excessive wait time for food order and poor management response
Business reply on Google
Sorry to hear we disappointed you, Sarah! If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Missing brownie in dessert and spilled fries in the bag.
Business reply on Google
Sorry to hear we disappointed you, Tonja! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Customer experienced a forty-five minute wait for a shake order.
Business reply on Google
Thank you for messaging us, Dennis. We agree, that is unacceptable and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
The order contained incorrect ingredients and missing items.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait time due to staff negligence and poor management.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The dessert was prepared incorrectly with missing ingredients.
Business reply on Google
Sorry to hear we disappointed you, Ian! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Long wait times and incorrect drink order fulfillment
Business reply on Google
Sorry to hear we disappointed you, Elizabeth! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Missing sandwich and poor quality food and beverage items.
Business reply on Google
Sorry to hear we disappointed you, Charlene! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Rude staff, incorrect orders, and unprofessional behavior caused safety concerns.
Business reply on Google
Thank you for messaging us, Unicka. We agree, that is unacceptable and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
Incorrect order received and poor handling caused spills in the vehicle.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff member is consistently rude and tosses food at customers.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Incorrect drink preparation and poor staff attitude.
Business reply on Google
Sorry to hear we disappointed you, Jullian! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
employees littering the parking lot with used plastic gloves
Business reply on Google
Sorry to hear we disappointed you, Elizabeth! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.