Sonic Drive-In
🍽️ Restaurants · Little Rock
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Mobile app stall check-in is non-functional and staff are unhelpful
Business reply on Google
Mobile app pickup is designed to make ordering convenient and hassle-free, Vera. We apologize for the broken stall equipment and the service style you encountered, and your feedback has been submitted directly to the team for maintenance and review. We hope you will consider giving us another chance to show you a smooth run down the road.
Long wait times, incorrect food orders, and missing items.
Business reply on Google
We're sorry your order missed the mark, Nicole. From the sauces you paid for to drinks made just the way you like them, every detail counts. Consistency matters to us, and we'd love the chance to get your favorites exactly right, down to the fork for your cheese fries. We'll make sure your feedback is reviewed by the appropriate team.
Slow service, broken ordering stalls, and frequent order inaccuracies.
Business reply on Google
We’re truly sorry your visits were impacted by wait times and equipment issues at the stalls, Bri—that’s not the experience we aim to provide at SONIC. We’ll work with our team to improve accuracy, facility performance, and overall efficiency so guests can be served more reliably. Thanks for bringing this to our attention, and we hope to serve you better next time.
Staff ignored order status and failed to deliver food promptly.
Business reply on Google
Responsive stall communication and trustworthy order tracking are absolute requirements for our mobile pickup process, Addison. We sincerely apologize that your experience did not reflect our strict guidelines for attentive customer care and smooth digital fulfillment. Your detailed feedback is going straight to leadership to review our terminal workflows, and we truly hope you give us another opportunity to provide a seamless trip.
The business closed earlier than the posted operating hours.
Business reply on Google
Keeping consistent, dependable hours is a non-negotiable standard for our Drive-In, so we're truly sorry for the inconvenience, Nalicia. We’re raising this to our team to make sure our hours are up-to-date for our guests and that we're ready to serve until the very last minute. Thanks for bringing it to our attention.
Staff failed to take orders from customers at the drive-in.
Business reply on Google
We’re so sorry this experience fell short, Louise. Every guest should be acknowledged and taken care of promptly, and we understand how frustrating it must have been to wait without receiving service. We’ll work with our team to help create a more efficient and positive experience for our guests moving forward.
Broken stalls, long wait times, and incorrect drink orders.
Business reply on Google
Hi Diogenes, we always aim to provide fast service, accurate orders, and a well-maintained Drive-In, so it is disappointing to hear that we fell short across the board. We take your feedback seriously and will address this with the appropriate team to ensure we make the necessary improvements.
excessive wait times for service and ordering
Business reply on Google
Hi Bonnie, thanks for sharing your experience. We always strive to provide quick and attentive service, and we're sorry to hear we missed the mark during your recent visits. We'll be working with our team to improve our speed. We hope you'll consider giving us another chance down the road.
The bacon cheeseburgers were missing the bacon.
Business reply on Google
We are so sorry we missed such an important part of your meal, especially since it's happened before. We're sending your feedback to the team right away so that we can keep our focus on precise order accuracy. We hope you'll give us another chance to get it right.
Broken ordering stalls and incorrect drink orders provided.
Business reply on Google
Hi Kimberly, we’re so sorry for the broken equipment, the incorrect order, and the lack of response. It’s frustrating to have to jump between stalls just to get help. We'll address these issues with the local team to ensure a better experience and more attentive service.
Staff ignored customer orders and the website is difficult to use.
Business reply on Google
We know your time is valuable, Thomas, and this is definitely not the friendly and efficient service we strive for at the Drive-In. We want every interaction to be as great as our food and we’ll make sure your feedback is reviewed by our team. We hope to provide you a much faster run next time.
Incorrect drink order and excessive wait time for a replacement
Business reply on Google
We’re truly sorry for this experience, Christopher. Waiting for a drink is unacceptable, but being forgotten and met with no apology is even worse. You deserve better service and a drink made correctly the first time. The appropriate team will review your feedback to address these communication and quality so we can do better for our guests.
Unprofessional staff, long wait times, and unavailable menu items.
Business reply on Google
Hi Christopher, thank you for the feedback. We aim to provide a professional and efficient environment for all our guests, and we are sorry for the experience you had regarding our service and availability. I have passed your comments along to local management for an internal review of our service flow and guest interaction standards. We appreciate your patience and hope to serve you better in the future.
Slow service and poor food quality during happy hour.
Business reply on Google
We’re bummed we kept you waiting and apologize for the oversight, Andy. Speed is a huge part of the SONIC experience, and it sounds like we missed the mark. Your feedback is important to us, and we’ll be sharing it with the appropriate team.
excessive wait times and unresponsive staff at the drive-thru
Business reply on Google
Hi Julianna, I am so sorry for the long wait you experienced and for the lack of response from our team. We want our mobile orders to be quick and convenient, and for our team to be available to help every guest. I’ve passed your experience along to the team so we can address our service standards and stall management. We hope you’ll give us another shot to provide a much smoother visit.
Excessive wait times due to understaffing at the location.
Business reply on Google
Thanks for being so understanding and for recognizing the hard work our team is putting in, Lily. We hear you about our staffing and wait times, and we want every guest to have a faster, more seamless experience. We're working hard to better support our crew and improve our service.
The restaurant lost the customer's order after a long wait.
Business reply on Google
We know your time is valuable, and we’re sorry for the long wait in our Drive-Thru. We’re working on speeding things up to get you back on the road and we’ll be sharing it with the appropriate team.
Staff refused to manually process card payment and order was incorrect.
Business reply on Google
We're sorry to hear this, Jason. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Food items were served cold and overcooked with poor staff service.
Business reply on Google
Sorry to hear we disappointed you, Andrea! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Inconsistent operating hours and inability to place mobile orders at night.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.