Sonic Drive-In
🍽️ Restaurants · North Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Incorrect order items and cold food served by rude staff
Business reply on Google
This behavior is completely unacceptable and does not reflect SONIC'S values. We are deeply concerned by your report, Don, and will investigate immediately.
The slush machine is not working during hot weather.
Business reply on Google
We understand your frustration and we're truly sorry for the inconvenience, Erica. Equipment issues are not the experience we want our guests to have, and we’ll make sure to raise this to the appropriate team to help improve reliability and better serve our guests.
The restaurant repeatedly served incorrect drink orders due to staff negligence.
Business reply on Google
Getting your custom drink favorites exactly right on the first try is how we roll, Mandi! We're handing this feedback to our management team to ensure our fountain operators are closely examining every single ticket.
Poor staff performance at the drive-thru.
Business reply on Google
We’re sorry to hear we didn’t live up to the SONIC name, Harris. We aim for fast, friendly service, and it’s clear we missed the mark during your visit. We’d like to know more about what went wrong so we can address it with our team and get things back on track.
Sonic blasts were prepared incorrectly without paid extra toppings.
Business reply on Google
We're so glad our carhop provided such fast, friendly customer care during your stop! However, you should always get exactly what you paid for. We're sorry your Blasts missed your custom extra topping specifications, and your feedback is right with the team to keep our checks sharp. We look forward to making your next treat perfect.
Incomplete order and poor staff service at Sonic
Business reply on Google
We're truly sorry to hear about the unprofessional environment and the poor quality of your drink, Shannon. This falls well below the experience we aim to provide. We're raising this to our management to make sure orders are complete and handled with more care moving forward. We want every visit to be a win, and we’ll be working hard to make sure your next run is a success.
The restaurant served burnt onion rings and refused to replace them.
Business reply on Google
We’re all about that perfect golden crunch, so we’re really sorry to hear your Rings were overdone, Suzanne. We’ll be sharing this with our team to make sure they're served hot and fresh next time you get them!
Long wait times and incorrect charges for extra drink ingredients.
Business reply on Google
Hi Yvonne, I am sorry you waited so long without being acknowledged and that your order was incorrect. We want our service to be attentive and worth your time. I’ve shared your experience with the team to review our service flow and ensure our guests get exactly what they ask for. We hope to see you again soon for a much better visit.
Staff appeared intoxicated and provided incorrect, poorly prepared food orders.
Business reply on Google
We aim for 100% accuracy every time, and a burger that's wrong, plus a Coney that isn't even in the bun, definitely isn't the win you deserve. This is a serious matter, and we’ll be sharing your feedback with the appropriate team to ensure our standards are being met.
Manager with contagious eye infection handling food and incorrect order preparation
Business reply on Google
We appreciate you letting us know. We're sorry to hear you had a negative experience at one of our SONIC locations. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Customer was overcharged and did not receive the correct change.
Business reply on Google
We're sorry to hear this, David. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff allegedly kept change from a debit card transaction.
Business reply on Google
We appreciate you letting us know, Elizabeth. We're sorry to hear you had a negative experience at one of our SONIC locations. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Long wait times and poor staff service regarding sauce requests.
Business reply on Google
We appreciate you letting us know, Elease. We're sorry to hear you had a negative experience at one of our SONIC locations. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Missing order items and moldy food served by unprofessional staff.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait time at the drive-through
Missing items and cold, poor quality food served.
Frequent missing items and long wait times at this location.
Long wait time with cold, incorrect, and poorly prepared food.
Incorrect order, poor food quality, and unhelpful management.