Sonic Drive-In
🍽️ Restaurants · Oklahoma City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Excessive wait time for a small ice cream order.
Business reply on Google
Speed is a huge part of the SONIC experience, so we’re truly sorry for any delays, Kaylynn. We understand how frustrating it is to wait that long for a treat, and this is far beyond our standards. We’re working with our team to get our service back into high gear, and we hope we can provide a much faster run next time.
Order never arrived and manager was rude and unhelpful
Business reply on Google
Efficient, professional, and respectful service from our team is essential, so we're so sorry to hear about your experience, Dinasti. We expect our leadership to represent the best of SONIC, and we're raising this to our team for immediate review. We hope to have a chance to make it right.
Incorrect order received and customer was overcharged
Business reply on Google
We aim to get every order right, and we’re truly sorry to hear we’ve been missing the mark, Skyler. That’s not the level of care and accuracy you should expect from us. We’re working with our team to make sure items are handled with more attention moving forward.
Staff member was unprofessional and prices are too high.
Business reply on Google
This is definitely not the friendly service we strive for at SONIC, AV. We want every interaction to be as great as our food and we’ll make sure it’s reviewed by the appropriate team.
Food items were burnt, undercooked, and prepared in old oil.
Business reply on Google
We’re so sorry for your recent experience, Angela. This isn’t what we want for our guests. We take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
Staff refused to honor a pre-paid order despite having receipt details.
Business reply on Google
We want your online order experience to be as smooth as our shakes, Sade, and we’re truly sorry for the frustration regarding your slush with Nerds. While we’re glad the gentleman you spoke with initially was helpful, we’re sorry you were denied your drink despite having your receipt and order number. We’ll make sure your feedback is reviewed by the appropriate team immediately.
Long wait time for cold and stale onion rings
Business reply on Google
Hi Asani Nandi, we are so sorry to hear this. Thanks for reaching out. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to contact us at https://support.sonicdrivein.com/ContactUs/EmailUs whenever you have time.
The fries served were hard and stale.
Business reply on Google
We appreciate you sharing your concern, Gigi Hernandez. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to contact us at https://support.sonicdrivein.com/ContactUs/EmailUs whenever you have time.
The restaurant has excessively long wait times for service.
Business reply on Google
Hi Chris we are so sorry to hear this. Thanks for reaching out. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait times for orders regardless of ordering method.
Business reply on Google
Sorry to hear we disappointed you, Kyle! If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff failed to deliver a drink after a fifty minute wait.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The business served spoiled milk shakes to customers.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
unauthorized charges were made to the customer's credit card
Business reply on Google
Hi! If you have any issues getting in contact with the store directly or speaking with a manager on duty, please feel free to reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact. They're available to help 24/7. Thank you!
The food delivery took forty-five minutes despite the restaurant being empty.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait time for a simple order
Business reply on Google
Sorry to hear we disappointed you, Bryttani! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Incorrect order quantity and missing sauce items provided
Business reply on Google
Sorry to hear we disappointed you, Nadine! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Customer waited nearly an hour for a mobile order.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Order was lost in the system causing an excessive wait time
Business reply on Google
Thanks for letting us know about this. Please reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact. They're available to help 24/7. Thank you!
Excessive wait time and poor communication regarding order fulfillment
Business reply on Google
Hi Charles, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Ice cream orders were missing ingredients and incorrectly prepared.