Sonic Drive-In
🍽️ Restaurants · Omaha
total experiences
replied on google
Most reported issues
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Experiences
customer found hair in the ice drink
Business reply on Google
We maintain strict standards for food safety, sanitation, and product quality across all shifts, Scott. We are deeply sorry to hear about your experience, and your feedback has been submitted directly to the team for an immediate operational review. We hope you will consider granting us another opportunity to serve you a proper visit in the future.
Excessive wait time for order and incomplete drink fill
Business reply on Google
We love making every Drive-In visit a treat, Sarah, but waiting 30 minutes for three drinks and receiving an underfilled cup is unacceptable. We sent your report to local leadership to address order pacing moving forward.
Employee was rude and distracted by their phone.
Business reply on Google
We aim to provide every guest with prompt and attentive service whenever they pull in, Gwen. We sent your report to local management to address crew conduct and phone distractions.
Poor customer service and incorrect order handling by staff.
Business reply on Google
We’re truly sorry to hear your experience fell short of the standards you expect from SONIC, Dana. Our goal is always to deliver fast, friendly, and reliable service, and we’re working with our team to reinforce those expectations moving forward. Thanks for bringing this to our attention.
The restaurant served a burger missing the meat patty.
Business reply on Google
We're truly sorry for this oversight, Abby. Guests should receive their orders exactly as requested, and we regret that your burger was missing such a key ingredient. We're working with our team to reinforce order accuracy and attention to detail, and we hope to have the chance to serve you better next time.
Excessive wait time for drink orders and unprofessional staff behavior.
Business reply on Google
Fulfilling your favorite refreshments with excellent efficiency and maintaining a fully focused, professional customer service environment are absolute priorities for us, Julia. We apologize that the pace of your drink order fell short of our speedy service targets and did not reflect our operational standards for active attentiveness. Your feedback has been sent straight to management to enforce team focus guidelines, and we truly hope you give us another opportunity to show you a much faster trip.
The restaurant staff repeatedly failed to provide the correct order.
Business reply on Google
Vance, getting your custom order built exactly right and ensuring clear communication at the speaker is our top priority. We are so sorry your meal didn't meet our expectations for accuracy, even after verifying the details. We've passed your feedback along to the team so they can focus heavily on precise order assembly and our guest service expectations. We hope you will give us another try for a perfectly crafted visit.
Long wait time and poor quality of food items received.
Business reply on Google
It’s frustrating when your order isn’t what you expect, and we’re sorry to hear we let you down. We aim to serve up treats that bring a little joy, but it’s clear we missed the mark on speed and accuracy. We’re sharing this with our team to ensure we’re delivering the quality and consistency you deserve. We hope to earn back your trust.
Long wait times, poor service, and cold food quality.
Business reply on Google
We’re sorry to hear about your visit, Sammi. We want every Sonic run to be easy and delicious for the whole family, and it’s clear we completely missed the mark on both our service and our food quality. We appreciate you sharing your feedback, as it helps us address these serious gaps in our guest experience. We’ll make sure it’s reviewed by the appropriate team.
excessive wait time and unprofessional manager behavior
Business reply on Google
We expect our leadership to represent the best of SONIC, and we're so sorry we missed the mark during your visit, Heather. This is not the friendly vibe we want you to experience. We’re passing this along internally to reinforce the fast and welcoming service we're known for. Thanks for bringing this to our attention.
Customer received cold food and poor quality items after long wait.
Business reply on Google
Hi Shyan, we’re truly sorry to hear about this experience. We hold our teams to high standards, and it’s disappointing to hear that we missed the mark with both your food and the service you received at the Drive-in. We value every guest and we will be sure to address this immediately with our team.
Customer experienced long wait times and poor communication from staff.
Business reply on Google
We know you’re on the move, Dhiraj, and we’re bummed we kept you waiting today. Speed is a huge part of the SONIC experience, and it sounds like we missed the mark. Your feedback is important to us, and we’ll be sharing it with the appropriate team.
Incorrect order items and missing drink provided at drive thru
Business reply on Google
We’re bummed we didn't get your Smashburgers and Cherry Limeades right, Scott. We aim for 100% accuracy every time. Your feedback regarding the service is important, and we’ll be reviewing this with our team.
Employee eating with bare hands while handling food orders
Business reply on Google
Thanks for letting us know about this. Please reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact. They're available to help 24/7. Thank you!
Customer charged for extra toppings that were not provided.
Business reply on Google
Hi Daniel, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
The popcorn chicken portion was insufficient and the fries were hard.
Business reply on Google
Thanks for letting us know about this. Please reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact. They're available to help 24/7. Thank you!
The order was missing the requested cookie dough ingredient.
Business reply on Google
Hi, Boyd. Customer experience is our top priority at SONIC and we are so sorry to disappoint you. Thank you for letting us know.
Staff member was unprofessional and rude to the customer
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Missing items and poor food quality in order
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Inedible food, incorrect drink, and poor service at the window.
Business reply on Google
Sorry to hear we disappointed you, Rene! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.