Sonic Drive-In
🍽️ Restaurants · Wichita
total experiences
replied on google
Most reported issues
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Experiences
Incorrect orders and rude management behavior reported by customer.
Business reply on Google
Hi Dominique, we are so sorry to hear this. Thanks for reaching out. If you would like your feedback to be filed and shared with the local operator of the SONIC location you visited, we encourage you to give us a call at 1-866-657-6642 or visit http://bit.ly/1EOeLMc whenever you have time.
Customer waited ten minutes without having their order taken.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The drink did not match the advertised flavor or appearance.
Business reply on Google
Sorry to hear we disappointed you, Erren! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Long wait times and inaccurate, cold food orders.
Business reply on Google
Thank you for messaging us, Patrick. We agree, that is unacceptable, and we apologize. There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable. Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
Incomplete order and unprofessional, confrontational behavior from staff member.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Employee was rude and uncooperative during a delivery order pickup.
Business reply on Google
Sorry to hear we disappointed you! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Employee spilled drink on customer and provided inadequate cleanup assistance.
Business reply on Google
Hi Isabella, we are so sorry about this. Thanks for reaching out. We encourage you to escalate your feedback to the franchise owner so we can hold the drive-in accountable by giving us a call at 1-888-257-8100 or visiting http://bit.ly/1EOeLMc.
Poorly cooked food and rude staff service near closing time.
Business reply on Google
Sorry to hear we disappointed you, Michelle! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
The burgers served were cold despite the short travel time.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Incorrect food orders and inability to obtain refunds
Business reply on Google
Hi! If you have any issues getting in contact with the store directly or speaking with a manager on duty, please feel free to reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact. They're available to help 24/7. Thank you!
Employee exhibited rude behavior and appeared to be under the influence.
Business reply on Google
Thank you for bringing this to our attention, Ashlee. We strongly encourage you to contact our employee hotline: 1-800-997-6642
Long wait times and broken ice cream machine at drive-thru.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
staff provided incorrect order and used faulty intercom system
Business reply on Google
Sorry to hear we disappointed you, Bailey! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Staff mishandled food order resulting in a messy, ruined meal.
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
A cockroach was found inside a grilled cheese sandwich.
The drink order was prepared incorrectly without the requested ingredients.
Business reply on Google
Hi Stephen! Thank you for taking the time to leave us such a great review. We can't wait to see you soon!
Long wait times and poor food quality at Sonic.
Business reply on Google
Sorry to hear we disappointed you, If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Excessive wait time and missing items for a mobile order
Business reply on Google
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Incorrect order, missing items, and food caused physical illness.
milkshakes lack requested ingredients and have poor consistency