Southern Tire Company
🚗 Auto & Repair · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Employee refused service and was rude to customer near closing time.
Business reply on Google
Kelly, we would like to apologize for the experience you had with us at Southern Tire Company. We do our best to provide a great experience and quality service to all of our customers, and we're sorry we were unable to provide that for you. Our schedule on that Friday was already packed full, keeping our staff after hours to complete the work we had before you arrived. We are sorry for the inconvenience you have experienced, and we hope to have another chance to provide a great experience.
Tire leaked after repair; business charged twice for the same repair
Business reply on Google
Dear Donald, we strive to provide excellent customer service and quality work for all our customers. We patched your tire the 1st time on 8/20. When you returned on 9/20, 650 miles later, there was another nail in the tire. Over the course of a month, this can happen again while driving out on the roads. With all of the construction going on in our area, we see this very often. We have attempted to reach out to you on both phone numbers we have on file and have left voicemails. Please reach out to us at (813) 835-8473 so we can further discuss.
Long wait time and uncertainty about services performed
Business reply on Google
Hi Camryn, thank you for taking the time to leave your feedback. We do not recognize your name and you are not in our system for past jobs we have done here. We also do not recognize the details you have shared with us following your service. Please reach out to the shop to discuss further!
Car not fixed after multiple attempts and high cost
Business reply on Google
Hi Nic, we are sorry to hear about your experience at Southern Tire. We strive to provide excellent service to all of our customers. We do not have any record of your name or any vehicles under your name that we have worked on at our shop. We would like to make things right for you and your company, but have no records of any services - please give us a call at your earliest convenience at (813) 835-8473 so we can discuss this further.”
Business refused to fix a trailer tire
Business reply on Google
Sean, unfortunately, we could not work on your trailer. Your trailer was a big industrial dump trailer and too big for us to work on at our shop. We would have certainly helped out if we could.
Tire repair took 8 hours; staff lost lugnut key
Business reply on Google
Hey Patti, We apologize for the negative experience with our shop. However, you were warned that your service would take more time than usual. We were extremely busy that day. You dropped your vehicle off at 8:45 AM, we open at 7:30, and you were told it would be after lunch before we could get to your vehicle. As for the lug nut key, we are sorry you had to come in to help us find it, but we genuinely searched for it. Once again, we are sorry for the bad experience with our shop, please give us a call if you would like to discuss this further. Thanks.
Customer wasted day due to unfair queuing practices
Business reply on Google
We are sorry to hear that you are unhappy with us. We open at 7:30 am, and because you brought your vehicle to our shop at 9 am, we already had many customers that needed work done on their vehicles. Even though we were unable to work on your vehicle until closing time, we were happy to let you know that it wouldn't have been a problem for us to work later that day, after closing, in order to get the work done on your vehicle. Again, we apologize and we hope you reach out with any questions or concerns! We would love to make things right and help in any way that we can. Again, we apologize.
Car alignment done incorrectly twice, resulting in a blown tire
Business reply on Google
Thank you for your feedback, Elizabeth. As you can see based on our reviews, we are known for providing exceptional customer service and quality work. We are sorry to hear that your experience did not match our reviews. The average American puts 12,000 miles on their vehicle each year. When you visited our shop, we performed an alignment as you requested. You later returned approx. 7,000 miles after we had aligned your car to tell us that we did not perform the alignment correctly. We performed the service correctly, but many things can happen to throw off the alignment of your vehicle after 5 plus month and driving approx. 7,000 miles. Our prices are very competitive for our area. Even though you may have found a tire on eBay for $70 you would still need have that tire shipped (shipping charges) to your house and any applicable taxes. Once the tire arrives you would need to have someone install the tire onto your vehicle. The price estimate of the tire we quoted you from our shop was $90. The total price of the tire + installation + computer balancing + stem + disposal fee and taxes by the state of Florida would have been $123.02. The price of the tire you found on eBay and our es
Customer charged for unauthorized brake service.
Business reply on Google
Thank you for your feedback Michael. When your wife visited our shop to repair her tire, we explained to her that the brakes on her vehicle needed to be replaced. We then provided her with an accurate and reasonable quote for the brake repair. Happy with her service, she returned the next day to have her brakes done. We replaced one of the calipers because it was locked up. We also installed all new rotors, and replaced all of the brake pads. If you would like to speak further about your wife’s experience at our shop, please contact Jamel at 813-835-8473.