Southwest Airlines

Airline lost power bank and caused customer to go through security twice

Assigned seats make boarding a mess and delay flights

In-flight wifi and charging outlets were not working

Flight delayed, poor customer service from flight attendants

Priority boarding rules changed, refund denied, and app was not working

Crew was rude and provided a bad experience

Airline staff discriminated against customer based on size and disability.

Long wait for bag drop due to understaffing

Airline rebooked flight without notification, stranded customer overnight

Airline staff humiliated and stranded plus-size passenger over seating

Staff spoke too fast to customers

Added fees, baggage fees, disorganized staff, and delays

Airline changed policies on bags, seating, and snacks

Airline's new seating policy forces payment for reserved seats.

Airline changed seating policy, requiring payment for front seats.

Baggage policy and overhead bin issues causing boarding problems.

Rude and unhelpful staff caused significant delays and stress for customer.

Airline broke expensive material and provided terrible customer service

Missed connection flight due to delays and lack of assigned seats.

Staff showed rude attitudes and discrimination towards Asian customers