Staples
🛒 Retail & Products · Altoona
total experiences
replied on google
Most reported issues
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Experiences
Amazon return volume has negatively impacted store service quality.
Business reply on Google
Hello Roger, we regret to hear that our Altoona IA store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Leslie H.
Long wait times and failure to provide shipping receipts for packages.
Business reply on Google
Hello Paisa, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Tracy C
Long wait times due to insufficient staffing for returns
Business reply on Google
Hi Chasity Huffman, we regret to hear about your experience with the Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Business cards were printed incorrectly and staff provided poor service.
Business reply on Google
Hello Justice Casper, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
staff failed to address customer concerns regarding a package return
Business reply on Google
Hi Emily Bindl, thank you for your feedback. We regret to hear that our Altoona store did not meet your expectations. We'd be happy to look into this with our internal teams. - Jillian H.
Employee ignored customer and provided poor service.
Business reply on Google
Hello abaldus12, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Jillian H.
Long wait times for Amazon returns due to insufficient staffing.
Business reply on Google
Hello Cody M, thank you for bringing this to our attention. We will bring this information to our local leadership teams to look into this. - Alex L
broken printer hardware and unresponsive staff at the store
Business reply on Google
Hello Nicole Crusinberry, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Jillian H.
Long wait times due to insufficient staffing at the service counter.
Business reply on Google
Hi Brittany, we regret to hear that your in-store experience did not live up to your or our corporate expectations. We'd be happy to look into this case with our local leadership teams. - Leslie H.
Employee was rude and condescending to customers and coworkers.
Business reply on Google
Hi Anneka Finn, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
unhelpful staff and lack of customer service assistance
Business reply on Google
Hello Maggie, thank you for bringing this to our attention. We will bring this information to our local leadership teams to look into this. - Leslie H.
Staff member was rude and unprofessional to customers.
Business reply on Google
Hello Ashley, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Leslie H.
Staff member was rude and unprofessional during customer interaction.
Business reply on Google
Hello Paula, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Michelle S.
Customer refused entry at store closing time.
Business reply on Google
We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Leslie H.
Staff provided poor assistance and charged for printing return labels.
Slow and unfriendly customer service during an Amazon return process.
Business reply on Google
We regret to hear about your shipping experience with Staples. We thank you for providing this information so we can look into this case. Thank you for your review. - Leslie H.
Staff member was rude and unhelpful during an Amazon return.
Business reply on Google
We regret to hear about your shipping experience with Staples. We thank you for providing this information so we can look into this case. Thank you for your review. - Leslie H.
Employee refused to honor the advertised in-stock guarantee promotion