Staples
🛒 Retail & Products · Amherst
total experiences
replied on google
Most reported issues
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Experiences
Staff member touched customer's child without permission despite being told stop
Business reply on Google
Hello Deborah Grosso, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Alex L
Staples employee was rude regarding multiple Amazon returns.
Business reply on Google
Hi Erin Flanagan, we regret to hear about your husbands experience with your Amazon returns at our store. We appreciate you bringing this case to our attention so we can look into it further. - Alex L
insufficient staffing caused long wait times and inability to retrieve products
Business reply on Google
Hello Randy, we regret to hear about this experience at our Amherst, NH store. We thank you for bringing this to our attention so we can look into this case further. We appreciate your feedback - Alex L
The store closes too early for package drop-off services.
Business reply on Google
Hi Shadow Black, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Michelle S.
Staff provided unusable passport photos and refused a refund.
Business reply on Google
Hello Zoey, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
The store staff were rude, impatient, and condescending to the customer.
Business reply on Google
Hello Aimee, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
Store refused to accept a return for a defective printer cartridge.
Business reply on Google
Hello George May, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Jillian H.
Store manager was rude and refused entry during business hours.
Business reply on Google
Hello Lorah, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Michelle S.
Defective printer purchased with inadequate support and warranty options provided
Business reply on Google
We regret to see that your recent store visit did not meet your needs or expectations. Our teams would love the opportunity to assist you again another time, should you visit again in the future. - Michelle S.
Staff refused to process Amazon returns and was rude to customer.
Business reply on Google
We regret to hear about your shipping experience with Staples. We thank you for providing this information so we can look into this case. Thank you for your review. - Leslie H.
In-store printers and scanners are broken with unhelpful staff and management.
High costs for specialty paper and mandatory copy card purchase.
Staff prioritize selling protection plans over assisting customers.
Staples shipping services have limited options and restrictive requirements