Staples
🛒 Retail & Products · Danbury
total experiences
replied on google
Most reported issues
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Experiences
Staff at one location refused to assist with a print order.
Business reply on Google
Hello Asad Ali Syed, we regret to hear that our location at the Berkshire Shopping Center did not meet your expectations. We thank you for providing this feedback. - Alex L
Employee engaged in racial profiling at the printing center.
Business reply on Google
Hello Arian Agadi, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Jillian H.
Employee verbally harassed and intimidated a customer at the store entrance.
Employee displayed rude and unprofessional behavior toward a customer
Business reply on Google
Hello, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Michelle S.
Customer was charged more than the price quoted by staff.
Business reply on Google
Hello Henry, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Ben F.
Staff member was rude and unprofessional regarding a return transaction.
Business reply on Google
We regret to hear about your shipping experience with Staples. We thank you for providing this information so we can look into this case. Thank you for your review. - Michelle S.
Staff exhibited unprofessional behavior and opened a customer's return package.
Business reply on Google
Hello Hana, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Jillian H.
Manager used aggressive sales tactics to force items into customer cart.
Business reply on Google
We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Leslie H.
Staff refused to return unauthorized copies of customer identification documents.
Business reply on Google
Hello Brian, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
employees were unhelpful and lacked knowledge of store inventory
Business reply on Google
Hello Enea, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
Staff provided rude service and appeared incompetent.
Staff refused to process a valid electronic gift card
Store refused to accept a valid Staples gift card
Business reply on Google
Hello David, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details and allowing us to continue to improve. - Ben F.
Staff misused customer photo as a template without consent
Staff were rude and unable to print on heavy paper.
The copy center manager is rude and yells at customers.
Slow printing equipment and unreliable staff communication regarding order completion…
Staff refused to provide shipping price estimates over the phone
The store manager provided poor customer service and was rude.
Staff provided incorrect advice regarding international shipping tracking options.