Staples
🛒 Retail & Products · Ellicott City
total experiences
replied on google
Most reported issues
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Experiences
Inefficient staffing for UPS and Amazon return processing
Business reply on Google
Hello J Z, we regret to hear that our Ellicott City MD store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Leslie H.
Staff ignored the customer to assist another person in line.
Business reply on Google
Hello Julia, we regret to hear that our Ellicott City MD store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Leslie H.
employee followed customer and cashier abandoned transaction without bagging items
Business reply on Google
Hi Julie, we regret to hear that our Ellicott City store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Staff failed to process a return correctly and argued with customer.
Business reply on Google
Hi Brittany, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
Staff refused to attempt a return due to alleged system issues.
Business reply on Google
Hi Sanu Maya Khatri, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
Staff are unhelpful and unable to process Amazon returns.
Store refused to process Amazon return labels for customers
The general manager provided dishonest service and incorrect billing.
Staff refused to process a return for an opened item.
The business failed to answer the phone after a long wait.
staff were unhelpful and unavailable to assist with checkout
Manager refused sale and provided inconsistent information regarding product availability.
The store manager provided rude and unhelpful customer service.
Tech support failed to provide assistance for a frozen phone.
Lack of staff assistance for a laptop purchase
inaccurate inventory tracking leads to unavailable items on store shelves
Employees at the store were rude to the customer.
Unhelpful staff, incorrect pricing, and poor checkout service.
Poor customer service at the Staples post office counter.