Staples
🛒 Retail & Products · Falmouth
total experiences
replied on google
Most reported issues
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Experiences
The store employees are rude and intimidating to customers.
Business reply on Google
Hello Ramona, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Leslie H.
Store manager refused to assist customer with locating product information.
Business reply on Google
Hello Timothy, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Leslie H.
Copy and print staff are consistently rude and unfriendly.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to the manager of the Falmouth ME store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Leslie H.
The cashier was rude and argumentative when asked about product availability.
Staff are poorly trained and service is slow
Business reply on Google
We are glad to hear that the staff was helpful. We appreciate your feedback and hope to see you again! -Latisha R.
Staff member was unhelpful regarding product availability
Business reply on Google
Hello Alexander, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Michelle S.
Copy center staff member was rude and confrontational during a return.
Business reply on Google
Thank you for sharing your recent visit to our Falmouth ME store, Travis. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Jillian H.
Customer experienced poor service at the Falmouth Maine location.
Store lacks computer inventory and staff provided unhelpful assistance.
Staff ignored the customer and accused them of theft.
The print shop provides poor service for simple requests.
Print department is consistently understaffed and charges unnecessary rush fees.
Customer was overcharged for shipping and experienced rude management.
Difficulty reaching local store staff via phone