Staples
🛒 Retail & Products · Glenview
total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to insufficient staff at the registers.
Business reply on Google
Hi Thomas, we regret to hear that your in-store experience did not live up to your or our corporate expectations. We'd be happy to look into this case with our local leadership teams. - KN
Staff refused to process an Amazon return and ignored phone calls.
Business reply on Google
Hi Gaila, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
The store is disorganized and staff are unavailable to assist customers.
Business reply on Google
Hi Dan, we regret to hear about this case and thank you for bringing it to our attention. We always aim to provide the best shopping experience possible. - Michelle S.
Staples location refused to accept an Amazon return package
Business reply on Google
Hi Loop Drifter, we regret to hear about your experience with the Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Employee was rude and unprofessional during an Amazon return process.
Business reply on Google
Hi Michelle, we regret to hear about your Amazon return experience at Staples. We always aim to provide the best experience possible for all customers. We appreciate your feedback. - Michelle S.
Staff member was rude and provided slow service for balloon inflation.
Business reply on Google
Hello Lisa Marie Brogaard, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
Staff members were unhelpful and appeared to dislike their jobs.
Business reply on Google
Hi Ajoy, we regret to hear that our Glenview store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Assistant manager displayed rude behavior and unprofessional attitude toward customers.
Business reply on Google
Hi Stephanie Kozuch, we regret to hear about your experience with the Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Michelle S.
Employee refused to assist with locating an item shown in stock
Business reply on Google
Hi Jay Stang, we regret to hear that our Glenview store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Store inventory is consistently unavailable despite online stock status.
Business reply on Google
Hello Arlette Gonzalez, we thank you for bringing this case to our attention. We regret to hear that your shopping experience did not live up to your expectations. Thank you for taking the time to provide this feedback. - Jillian H.
unhelpful staff and malfunctioning printers at the copy center
Business reply on Google
Thank you for taking the time to write a review, we appreciate your feedback, and are sorry to hear you had a bad experience visiting our Glenview location. - Jillian H.
Staff displayed rude and dismissive behavior toward customers and coworkers.
Business reply on Google
Hello Kathy Ham, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
Manager ignored customer and walked away after serving others
Business reply on Google
Hello Dulce Jaimes, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
Store refused to honor coupon due to loyalty account policy.
Long wait times due to understaffing and unclear return policies.
Staff member was rude and incorrectly refused to process a return.
Store refused to sell the display model office chair
Business reply on Google
We regret to see that your experience at our store was less than ideal. Thank you for this feedback. - Jillian H.
Limited product selection and unhelpful staff members.
Business reply on Google
Hello, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Ben F.
Staples failed to complete an express order and lacked staff training.
Business reply on Google
Thank you for sharing your recent visit to our Glenview store, Gioia. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Latisha R.