Staples
💻 Tech Services · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and refused to assist with business cards.
Business reply on Google
Hi Mary Furlong, we regret to hear about your experience with Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. - Alex L
Staff ignored customer while using phone during Amazon locker service
Business reply on Google
Hi Traepsen, we regret to hear about your experience with the Amazon return at our stores. We appreciate you bringing this case to our attention so we can look into it further. Staples always looks to provide the best customer experience possible. - Jillian H.
Disputed charges and billing issues regarding fax service fees
Business reply on Google
Hello Beverly, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can provide future improvement to our services. - Leslie H.
The printing department staff provided rude and unhelpful service.
Business reply on Google
Hello, we thank you for bringing this case to our attention. We regret to hear that your shopping experience did not live up to your expectations. Thank you for taking the time to provide this feedback. - Jillian H.
Store refused to allow customer to use personal label paper.
Business reply on Google
Hello Frank, we regret to hear that our Jacksonville FL store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Leslie H.
Staff were unhelpful and unable to explain store policies.
Business reply on Google
This is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Leslie H.
The print order was incomplete with missing copies.
Business reply on Google
Hi Brooke Taylor, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Michelle S.
Printing order was not ready at the confirmed pickup time.
Business reply on Google
Hello Raed, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Leslie H.
Print counter staff was rude and refused to provide assistance.
Customer charged unexpected assembly fee for floor model office chair
Business reply on Google
Hello Suzi, we regret to hear that our Jacksonville FL store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Leslie H.
Staff ignored customers and refused to provide assistance.
Print department failed to provide a timeline for sticker printing services.
Business reply on Google
Thank you for sharing your recent visit to our Jacksonville FL store, J. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Leslie H.
Printing order was not completed within the promised timeframe.
Business reply on Google
Thank you for sharing your recent visit to our Jacksonville FL store, Desiree. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Leslie H.
Delivery driver left package in driveway instead of on the porch.
Business reply on Google
Hello John, we appreciate you taking the time to leave your feedback and review. The retail stores team does not manage the shipping and delivery of online purchases. We'd recommend raising this experience to the teams at Staples.com so appropriate action can be taken. - Leslie H.
excessive wait time and poor service in the printing department
Business reply on Google
Thank you for sharing your recent visit to our Jacksonville FL store, David. We are disappointed to hear about your experience at our store. Your comments have been shared with local leadership for internal review. Our apologies for any inconvenience this may have caused you. - Jillian H.
Print counter associate was rude and unhelpful regarding store policies.
Business reply on Google
Thank you for sharing your recent visit to our Jacksonville FL store, Yini. We are disappointed to hear about your experience at our store. Your comments have been shared with local leadership for internal review. Our apologies for any inconvenience this may have caused you. -Leslie H.
Staff at print counter were unhelpful and lacked customer service skills.
Staff member refused assistance and acted unprofessionally toward customer.
Staff member at print desk was rude and unhelpful
Employee was rude and used inappropriate language toward a customer.